Chainguard

Chainguard

Senior Customer Success Manager, Enterprise - West

United States - Remote · Senior

Sponsorship not specifiedDetected 13 days ago
AWSGCPAzureLinuxSparkAgentic AICybersecurityComplianceCanvaAccount ManagementSupply ChainCustomer SuccessCustomer SupportLeadershipCollaboration

About the role

  • As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our Enterprise customers.

Responsibilities

  • Issue Management: Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues.
  • This is a strategic and proactive role, our expectation is that this person will take full ownership of their customer portfolio and act with a high level of autonomy. This includes making key decisions to drive effective customer outcomes
  • Chainguard is on a mission to build the best team.
  • We are customer obsessed - We focus on delivering solutions to our customers that create value and make their lives better.
  • We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences.

Requirements

  • 5+ years experience in enterprise, customer facing roles collaborating with both technical and business teams

Nice to have

  • Previous early-stage startup experience
  • Passion for technology & cybersecurity
  • Strongly Preferred:

Compensation

  • up to $160,000 base salary + bonus
  • Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.

Benefits

  • Training & Education: Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles.
  • An entrepreneurial mindset - you will be often build entirely new process or practices to ensure we best serve customers.

Company info

  • We live and breathe our company values:
  • We have a bias for intentional action - We prioritize, plan, try things, and fail fast.
  • We don't take ourselves too seriously (but we do serious work) - We are solving an important problem which takes focus, but we also like to enjoy the journey.
  • We trust each other and assume good intentions - We're transparent with decisions to empower team members to make well informed decisions.
  • A few of the benefits we offer:
  • Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
  • Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
  • 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
  • ∞ Flexible Time Off: Take the time you need - to do our best work, we need to recharge and reset.
  • 18 Weeks Paid Parental Leave:
  • Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
  • You are their day-to-day contact, building relationships with customers and driving outcomes, adoption, and delivering time-to-value.

Equal opportunity

  • Chainguard is an equal opportunity employer.
  • equal opportunity employer.
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This listing is sourced directly from Chainguard's careers page and normalized into a canonical job model.