Backflip AI

Backflip AI

Business Systems Manager

United States

H1B sponsorship available$100k-$150kDetected 9 days ago
SQLProject ManagementHubSpotSalesforceCRMQuickBooksAuditingERPCadenceCommunication

About the role

  • Backflip is a venture-backed FinTech committed to becoming the leader in residential real estate investment financing.
  • Our vision is to increase people's love for their communities by investing in housing and improving the physical world.
  • To do that, we need people who are inspired to modernize real estate investing by connecting entrepreneurs with sophisticated capital.

Responsibilities

  • Own HubSpot governance end-to-end - establish a formal request, prioritization, and change-management process for all configuration and data changes
  • design and enforce a role-based permissions framework with field-level restrictions and data entry standards
  • Own the HubSpot data integrity roadmap - remediate existing issues, prevent new ones, and coordinate with Engineering on any integration that reads from or writes to HubSpot
  • Support the LoanPro implementation in the near term by absorbing discrete workstreams (e.g., Moov integration, read-only data flow into HubSpot)
  • Maintain working knowledge of adjacent systems (Feather AI, QuickBooks or future ERP, the data warehouse, Middesk) and flag cross-boundary issues even where this role does not have primary ownership
  • Document the why, not just the what - build frameworks and processes that hold up over time and run without your constant intervention
  • Own HubSpot governance end-to-end - establish a formal request, prioritization, and change-management process for all configuration and data changes; design and enforce a role-based permissions framework with field-level restrictions and data entry standards
  • Support the LoanPro implementation in the near term by absorbing discrete workstreams (e.g., Moov integration, read-only data flow into HubSpot); take over vendor coordination as implementation stabilizes; assume full operational ownership at steady state
  • We pursue operational excellence with focus, follow-through, and a persistent drive to get 1% better every day.
  • We use technology to design best-in-class processes and systems.

Requirements

  • 5+ years of experience in business systems, RevOps, systems administration, or a similar role at a high-growth fintech, lender, or operations-heavy SaaS company
  • 2+ years of hands-on CRM administration experience (HubSpot, Salesforce, or similar).
  • Track record of constructive pushback - can point to specific examples of redirecting a request from the wrong system to the right one and walking stakeholders through the reasoning
  • 2+ years of hands-on CRM administration experience (HubSpot, Salesforce, or similar). Personally configured custom objects,, workflows, permissions, and integrations in a production CRM
  • Demonstrated experience auditing and rationalizing an automation layer (Zapier, Workato, native HubSpot workflows, or similar) - not just adding to it
  • Strong integration and data architecture instincts - ability to reason across systems, identify the system of record, and design clean read-only data flows between systems
  • Comfortable with APIs, webhooks, JSON, and basic SQL at a fluent-reader / occasional-writer level; does not need to write production code
  • 1+ year of experience working in a remote or distributed environment is preferred
  • Self-directed, accountable, and proactive - thrives in build-stage environments where the playbook is still being written
  • All HubSpot configuration changes flow through a documented, well-understood request and prioritization process. Stakeholders trust the process and the system
  • The Zapier and automation layer is materially smaller, fully documented, and intentionally justified - not silently compensating for missing infrastructure
  • A permissions framework is in place, enforced, and reviewed quarterly. Data quality at the field level is measurably better than it was at start
  • LoanPro reaches steady-state ownership under this role within 6 months, with no implementation slippage during the transition

Nice to have

  • Experience in lending, financial services, or another transactional environment is a strong plus
  • Direct or adjacent experience with a loan management system (LoanPro, NLS, Mortgage Cadence, FICS, or similar) is a plus

Compensation

  • Compensation for this role includes a base salary of $100,000 - $150,000 and a total OTE of $110,000 - $165,000 (based on experience).

Benefits

  • We value learning over knowing and progress over perfection.
  • In addition, Backflip employees receive equity stock options, paid health care, and a 401K + company match, among other industry-leading benefits.

Company info

  • This position reports to the Chief Product & Technology Officer and offers the opportunity to play a foundational role in scaling Backflip's systems infrastructure as the company grows.
  • We are proactive and act in the long-term interest of the company.
  • We are accountable - we follow through on commitments, own outcomes, and take responsibility for both the work and the result.
  • We ask questions, seek context, and challenge assumptions in search of a better way.

Equal opportunity

  • equal opportunity employer.

Visa & Work Authorization

  • This role is not eligible for visa sponsorship.
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This listing is sourced directly from Backflip AI's careers page and normalized into a canonical job model.