Tutorintelligence

Robotics Forward Deployed Engineer

Watertown, MA

Sponsorship not specified$80k-$160kDetected 37 days ago

Product StrategyAccount ManagementLogisticsCustomer SuccessRoboticsCommunication

About the role

This isn't a traditional customer success role, and it isn't core product engineering.
But you will write code: the scripts, tooling, dashboards, and playbook logic that turn today's manual interventions into things that run themselves.
The point of the job is to make your sites need you less over time, and to solve the hard, multi-factor problems that no playbook covers yet.

Own a portfolio of customer sites end-to-end: be the primary technical partner for each, build deep trust with their operations, engineering, and maintenance teams, and be accountable for the operational and technical success of those deployments.
Develop deep working knowledge of our robot systems - software, hardware, and operational characteristics - sufficient to diagnose issues credibly and build real solutions at the boundary of the product.
Diagnose and resolve ambiguous, multi-factor issues in real-world environments - across software configuration, mechanical adjustment, process change, and root-cause analysis - and own the ones with no playbook yet.
Partner with engineering on the deeper fixes: package high-confidence cases with repro conditions, logs, and a likely root cause, and bring field validation rather than just a complaint.
Partner with Account Executives on expansion conversations, where operational success creates natural openings for growth.
The Company Tutor Intelligence is building the technology and processes to let robots go where they've never gone before: the average American factory and warehouse.

Direct experience deploying or supporting robotics in production.
Experience bringing field context into engineering decisions to resolve technical issues.

3-7+ years in a technical, ideally customer-facing role: applications/field engineering, robotics deployment, solutions engineering, technical account management, or similar.

Track the health and performance of your fleet - uptime, reliability, throughput, customer satisfaction - and act proactively on early signals.

The customers in your portfolio will know you, trust you, and rely on you.
You'll spend real time on-site at your facilities, remote time on diagnosis, tuning, and building, and ongoing time partnering with your customers' engineering and operations leaders.
Be the voice of your customers in our internal roadmap conversations
Be the voice of your customers in our internal roadmap conversations; translate field reality into structured product insight.
Convert recurring manual interventions into tooling, scripts, and playbooks that your customers and our remote team can run without you.

This listing is sourced directly from Tutorintelligence's careers page and normalized into a canonical job model.