Alkami

Implementation Specialist II

US Remote · Mid · Full-time

Work authorization required$84k-$93kDetected 30 days ago

Project ManagementJiraConfluenceExcelResearchCommunicationProblem SolvingTime ManagementMicrosoft Office

About the role

The salary range for this position is: $83,700 - $93,000 Cool Things to Know Not Just Any Company: Alkami has an awesome diverse and inclusive environment.
Work Authorization: We cannot offer employment sponsorship at this time.

Perform software configuration and customizations to ensure the customer's testing environment is configured and ready for testing, training, and launch.
Perform functional and integration testing.
Maintain product knowledge as new enhancements and functionality are released in the application.
Foster an environment that maintains good ticket performance and customer satisfaction.
Capture needed documentation changes and provide feedback to the document owner.

3+ years experience implementing cloud-based systems, working closely with technical teams, product owners, and project management teams.
2-5 years experience interfacing with external clients, including written, telephonic, and face-to-face interactions.
2+ years experience writing test cases and assisting clients with best practices for software testing.
Ability to triage/troubleshoot software configurations.
A general knowledge of software delivery processes and a deep desire to learn and progress into more complex roles.
Experience using Google or Microsoft Office productivity software, including Outlook, Excel, Word, PowerPoint, or equivalent tools.
Experience working with Atlassian tools, Jira, Confluence, and AIO Tests.
Successful candidates must have a driving sense of urgency, strong communication skills, a desire to learn and be successful in a collaborative environment.
Excellent verbal and written communication skills and problem-solving abilities. This position requires extensive interaction on video calls, Slack, and email with our external customers, third-party vendors, and other Alkami employees.
Excellent organizational and time management skills.
Careful attention to detail in all aspects of the job.
Desired Skills:
Experience working with Atlassian tools, Jira, Confluence, and AIO Tests. Atlassian is integral to our processes and is used extensively within Alkami.

Previous work experience within the banking or finance industries related to mobile banking applications is a plus.
A general knowledge of Internet routing and related protocols.
The salary range for this position is: $83,700 - $93,000
Cool Things to Know
Not Just Any
Desired Skills: - Experience working with Atlassian tools, Jira, Confluence, and AIO Tests.

As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.
$83,700 - $93,000

Alkami has an awesome diverse and inclusive environment.
We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.
We are not looking for outside recruiting firms to help us in this search.
Thank you for understanding.
Manage configuration and issue tickets, coordinating with customers, third-party vendors, and internal groups to maintain timelines.
Work with customers to gather configuration data from third-party vendors.

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

This listing is sourced directly from Alkami's careers page and normalized into a canonical job model.