soft2bet
VIP Manager
New Jersey, United States · Full-time
Sponsorship not specified$85k-$100kDetected 30 days ago
SalesforceCRMAccount ManagementExcelCommunicationProblem Solving
About the role
- Are you passionate about building high-value relationships and delivering premium, personalized experiences in a fast-paced iGaming environment?
- Soft2Bet is a platform provider delivering casino and sports betting brands. With a performance‑first approach, the company combines strong product execution, localization and trusted local partnerships to drive sustainable growth across competitive regions, supported by a rigorous compliance culture and a focus on customer experience.
Responsibilities
- Are you passionate about building high-value relationships and delivering premium, personalized experiences in a fast-paced iGaming environment?
- With a performance‑first approach, the company combines strong product execution, localization and trusted local partnerships to drive sustainable growth across competitive regions, supported by a rigorous compliance culture and a focus on customer experience.
Nice to have
- Serve as the primary point of contact for VIP accounts, managing day-to-day communication and resolving issues swiftly and professionally.
- Execute targeted retention and reactivation campaigns to reduce churn and increase engagement.
- Ensure all VIP interactions comply with Responsible Gaming standards and NJDGE regulations.
- Act as an escalation point for VIP concerns, applying strong de-escalation and problem-solving skills.
- Stay informed on competitor VIP programs and industry trends to continuously enhance offerings.
- 2+ years of experience in VIP Management or Senior Account Management within iGaming or sports betting.
- Strong understanding of the New Jersey iGaming market and regulatory landscape (NJDGE).
- Excellent interpersonal and communication skills, with experience managing high-profile clients.
Compensation
- $85,000 - $100,000 USD
- Real opportunities for career development and increased responsibility as the U.S. business scales
Benefits
- Comprehensive medical, dental, and vision + 401(k)
- ✅ Time Off: Generous PTO policy
Company info
- High-performance, collaborative, and growth-oriented environment
- Soft2Bet is a platform provider delivering casino and sports betting brands.
Equal opportunity
- Soft2Bet is proud to be an Equal Opportunity Employer.
- Equal Opportunity Employer.
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This listing is sourced directly from soft2bet's careers page and normalized into a canonical job model.