TextNow, Inc.

TextNow, Inc.

Site Reliability Engineer

San Francisco, CA

Sponsorship not specified$113k-$162kDetected 16 days ago
GitAWSCloud PlatformsTerraformAnsibleCI/CDDevOpsSite Reliability EngineeringIncident ResponseLeadershipCommunicationCollaboration

About the role

  • We believe communication belongs to everyone.
  • TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do.
  • We're the largest provider of free phone service in the nation.

Responsibilities

  • Ensure System Reliability: Design, build, and maintain scalable, resilient, and highly available systems to support TextNow's infrastructure and services.
  • Incident Response & On-Call Support: Participate in an on-call rotation, troubleshoot issues, and drive incident resolution to minimize downtime and improve system performance. Conduct post-mortems and implement corrective actions to enhance reliability.
  • Performance Monitoring & Optimization: Implement and improve observability tools, logging, and monitoring solutions to identify and mitigate potential system issues proactively.
  • Continuous Improvement: Identify areas for improvement in architecture, automation, and operational practices. Contribute to the design and implementation of new SRE best practices.
  • AI usage: We use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.
  • We use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.
  • We treat this company like it's our own... because it is!

Requirements

  • You have 5+ years of experience in an operationally focused role, such as SRE, DevOps, or Infrastructure Engineering, with a deep understanding of reliability, scalability, and performance optimization.
  • You'll be a great fit if you have:
  • Proficient with Key Technologies: Hands-on experience with AWS, GitHub, Terraform, Ansible, or similar tools to build and manage cloud infrastructure efficiently.
  • Incident Management Expert: You are comfortable handling production incidents, analyzing root causes, and implementing long-term fixes to prevent recurrence.

Skills

  • $113,400 - $162,000 a year
  • Using AI is not optional, it's expected.

Compensation

  • Final compensation will be determined based on a number of factors, including skills, experience, location and on-the-job performance.
  • We're committed to paying competitively to hire and retain high-caliber talent.
  • We recognize that exceptional talent may fall outside of these ranges; we encourage all qualified candidates to apply even if their compensation expectations are outside of the listed range.
  • This posting is for a current active vacancy.
  • 113,400 - 162,000
  • 123,900 - 177,000
  • 12 paid holidays per year

Benefits

  • Our benefits and more
  • This is a brief overview of the benefits that TextNow offers its employees.
  • More complete details can be found in TextNow's Benefit Guide and legal plan documents, which are available to employees on or shortly after their start date with TextNow.
  • The benefits listed herein are for illustrative purposes only and may change from time-to-time in TextNow's sole discretion.
  • Employee stock options
  • Unlimited vacation
  • Health, dental, and vision benefits
  • Short-term & long-term disability
  • $750 annual wellness benefit or healthcare spending account
  • Parental leave for eligible employees

Company info

  • We're proud of the culture that we've built at TextNow, but one of the most common questions we hear is 'how do you continue to sustain it as the world and the company continues to change?' The reality is that we're only able to keep up because each and every TextNovian contributes to our culture through being involved, by living our values, sharing feedback, embracing change and more!
  • We strive to have a deep understanding of our customers.
  • We are deeply committed and passionate about our work and achieving results.

Equal opportunity

  • We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic.
  • Applicants who require reasonable accommodation during the hiring process may contact our Talent Team.
  • TextNow Candidate Policy
  • By submitting an application to TextNow, you agree to the collection, use, and disclosure of your personal information in accordance with the TextNow Candidate Policy
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This listing is sourced directly from TextNow, Inc.'s careers page and normalized into a canonical job model.