PRO-spectus
Operations Specialist - Data Analytics & Reporting - Healthcare
US - Remote
Sponsorship not specified$48k-$57kDetected 8 days ago
Data AnalysisData VisualizationSalesforceCRMExcelProcess ImprovementPatient CareCRISPRLeadershipCommunicationCollaborationPublic SpeakingOrganizational SkillsMicrosoft Office
About the role
- The ideal candidate is data driven and analytical with strong technical acumen and a solutions-oriented mindset, comfortable working at the intersection of operations, technology, data, and cross-functional collaboration.
- We celebrate each other's joys in personal life and professional accomplishments, promoting meaningful relationships and friendships.
- Our employees bring strength of mind and spirit to make the extraordinary happen every day.
Responsibilities
- Support Operations including workflow coordination, issue tracking, escalation support, data analysis, complex reporting and operational assitance for team members.
- Support Leadership in monitoring operational priorities, program SLAs and team workflow needs.
- Prepare and maintain routine reporting related to patient services activity, program performance, case status, team productivity, survey results, and other operational metrics.
- Support execution of marketing surveys or patient/provider feedback initiatives, including tracking participation, monitoring data quality, summarizing results, and escalating insights.
- Collaborate with cross-functionally with Market Access, Clinical Adherence, Pharmacy, Revenue Cycle Management, Technology, and Client Services teams.
- Support business reviews, leadership updates, client-facing materials, and internal presentations by gathering data, organizing insights, and preparing clear summaries.
- Create high-quality reports and presentations for client stakeholders and internal leaders using Tableau, Microsoft PowerPoint and Word.
- Perform other duties and responsibilities as assigned to support Patient Services and broader PRO-spectus business priorities.
- Serve as an operational partner for Salesforce implementation and migration activities, including requirements gathering, user acceptance testing, workflow validation, data review, training support, adoption, and post-launch stabilization.
Requirements
- Comfort supporting technology implementation, migration, system testing, process documentation, and user adoption initiatives.
- Proficiency with Microsoft Excel, PowerPoint, Word, and reporting tools
- Experience supporting team workflows, training reinforcement, escalation management, quality reviews or operational coordination.
- Strong written and verbal communication skills, including the ability to prepare clear reports, updates, presentations, and process documentation.
- Sound judgment, professionalism, discretion, and ability to handle confidential client information.
Nice to have
- equivalent experience may be considered.
Skills
- Proficiency in Tableau, Microsoft Excel, and PowerPoint.
Compensation
- $48k-$57k
Benefits
- Minimum 2 years of experience with patient data platforms, such as Salesforce Health Cloud, Life Sciences Cloud, or similar systems.
- At PRO-spectus, we are deeply committed to pay transparency and equity.
Company info
- We recognize it takes a lot of people working together with a common goal to make spectacular happen, and we never forget that at the heart of our company are the people who make it work.
Equal opportunity
- PRO-spectus is an Equal Opportunity / Affirmative Action employer.
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This listing is sourced directly from PRO-spectus's careers page and normalized into a canonical job model.