LCBC Church
Help Desk Specialist
Central: Manheim, PA · Full-time
Sponsorship not specifiedDetected 85 days ago
Customer Support
About the role
- This individual sets the tone for a culture of exceptional customer service, bringing a balance of responsiveness, care, and follow-through, and they play a key role in supporting ministry through technology and production.
- Regularly attend and participate at LCBC prior to and/or upon employment.
Responsibilities
- Full-time hours (40 hours/week, Sunday-Thursday schedule) with regular weekend responsibilities and after-hours support as needed.
- The Help Desk Specialist serves as the first point of contact for all IT and Production Services (AVL) support requests.
- This role is responsible for delivering a high-quality, customer-first support experience by triaging tickets, communicating clearly, and ensuring issues are routed, documented and resolved efficiently.
Requirements
- Have a personal relationship with Jesus and demonstrate ongoing spiritual growth through everyday habits and practices.
- Support LCBC's mission to introduce people to Jesus and together fully follow him, along with our ministry philosophy, priorities, and beliefs.
Skills
- What Success Looks Like & Key Attributes:
- Evaluation: The Help Desk Specialist will meet regularly with the Director of IT for planning, goal setting, progress updates, and coaching.
- A formal Action and Development Plan will be completed and reviewed three times throughout the year.
Company info
- Be an LCBC Partner, or willing to become one within 60 days of employment. Regularly attend and participate at LCBC prior to and/or upon employment.
Apply directly at LCBC Church →Create a free account for alerts like thisView LCBC Church immigration profile
This listing is sourced directly from LCBC Church's careers page and normalized into a canonical job model.