Genesys
IT Services Specialist
Menlo Park, CA, USA
Sponsorship not specified$31k-$55kDetected 1 day ago
iOSAndroidAzureLinuxAgentic AIRecruitingCustomer SupportTCP/IPVPNVoIPLeadershipCommunicationMentoringMicrosoft TeamsSharePointCompTIA
> stay_score
odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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About the role
- Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.
Responsibilities
- Perform installation, maintenance, and repair work on client computing hardware and software
- Manage onboarding and off-boarding tasks including device preparation, account setup, and new hire support
- Maintain accurate asset and software inventory within ServiceNow
- Support mobile devices across iOS and Android platforms, including management through Intune
- Configure, maintain, and support Dell PCs, MacBooks, peripherals, and related hardware
- Support and maintain audio and visual equipment and meeting room technologies such as Zoom and Microsoft Teams
- Perform administrative tasks within ServiceNow, Active Directory, Azure AD, and SharePoint
- AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide.
Requirements
- 3 to 4 years of experience troubleshooting, configuring, and repairing computer hardware, printers, software, operating systems, and network connectivity
- Experience supporting onboarding and training users
- Ability to communicate effectively with senior IT and business stakeholders
- Proficiency with Windows operating systems
- Working knowledge of Active Directory, Azure AD, Microsoft 365, and endpoint management tools
- With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise.
- You can expect a response within 24-48 hours.
- If you have any questions, please include them in your email.
Nice to have
- Experience supporting mobile devices such as tablets, smartphones, and softphones
- Experience with JamF for Apple device management
- Familiarity with Mac and Linux operating systems
- Certifications such as CompTIA A+, Microsoft certifications, or ITIL Foundation
- Experience with Intune, Autopilot, ServiceNow, and endpoint analytics tools
- Exposure to audio and visual systems, including Zoom and webinar facilitation
- Understanding of IT security and access management principles
- Experience with hardware ordering and invoicing processes
Compensation
- This role has a market-competitive salary with an anticipated base compensation range listed below.
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Open Time Off in addition to 10 paid holidays
- A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
Company info
- Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
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This listing is sourced directly from Genesys's careers page and normalized into a canonical job model.