Nextiva

Principal Product Manager

United States, Remote · Principal

Sponsorship not specified$130k-$200kDetected 46 days ago

LLMsProduct ManagementProduct StrategyStakeholder ManagementCustomer SuccessLeadershipCommunicationCollaboration

About the role

Define and own the roadmap for AI platform adoption across N1, NEXT CX, and NCC CX.
Drive the successful integration of XBert AI Employee and NextIQ into customer workflows and platform experiences.
Partner with AI Product Managers, Engineering, and Design teams to ensure AI capabilities are embedded natively into customer experiences.
Own the strategy and roadmap for Nextiva's third-party integrations marketplace and partner ecosystem.
Lead marketplace expansion, partner integration strategy, and integration lifecycle management.
Establish and manage the end-to-end process for integration requests, including intake, prioritization, business case development, scoping, delivery coordination, launch readiness, and performance measurement.
Collaborate with Customer Success, Sales, and Go-to-Market teams to understand customer needs and drive adoption.
Build strong cross-functional relationships and serve as a strategic leader across Product, Engineering, AI, Customer Success, and Partnerships.
Use AI-powered tools and rapid prototyping techniques to validate ideas, communicate concepts, and accelerate product discovery.
Proven experience building and scaling platform capabilities that serve diverse customer segments and business needs.

7+ years of product management experience, preferably within SaaS, platform, marketplace, API, integrations, or ecosystem-focused products.
Strong understanding of APIs, integrations, partner ecosystems, marketplaces, workflow automation, and enterprise software architectures.
Experience owning product strategy, roadmap development, prioritization, and execution for complex cross-functional initiatives.
Ability to translate ambiguous opportunities into clear product direction, requirements, and measurable outcomes.
High ownership mentality with the ability to build both products and the operational processes required to scale them.
Nextiva participates in the E-Verify Program where and as required by law.

Experience with AI-powered products, conversational AI, agent-based systems, or generative AI applications.
Familiarity with MCP frameworks, API-first architectures, and emerging AI integration patterns.
Experience within customer experience, communications, contact center, UCaaS, CCaaS, or adjacent SaaS industries.
Nextiva DNA (Core Competencies)
Nextiva's most successful team members share common traits and behaviors:
celebrating wins to fuel momentum.
They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
Our compensation packages are tailored to each role and candidate's qualifications.

Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.
🍏 Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
💼 Insurance: Life, disability, and supplemental indemnity plans
⚖️ Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
💰 Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
🤸‍ Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives
🌱 Growth: Access to ongoing learning and development opportunities and career advancement
At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth.

Create scalable integration experiences ranging from simple self-service installation for SMB customers to configurable and custom integrations for enterprise organizations.
At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform.
Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes.
Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide.

This listing is sourced directly from Nextiva's careers page and normalized into a canonical job model.