Jobgether

Customer Success Manager

Sponsorship not specifiedDetected 1 day ago

CI/CDCybersecurityComplianceStakeholder ManagementAccount ManagementCustomer SuccessLeadershipCommunicationCollaborationProblem Solving

About the role

The position combines strategic account management, technical collaboration, and executive-level engagement with security and engineering teams.
Working closely with Sales, Product, and Engineering teams, you will influence product improvements and customer outcomes.
This is an impactful opportunity for a customer-focused professional who thrives in a fast-paced, collaborative, and security-driven environment.

This position is listed on behalf of a partner company, who manages all applications and next steps.
Our partner is looking for a Customer Success Manager based in United States.
You will own the customer journey from onboarding through renewal, driving adoption, retention, and long-term success.
Own a portfolio of enterprise accounts from onboarding through renewal, expansion, and ongoing relationship management.
Develop customer success strategies that connect platform capabilities with customer security goals and operational priorities.
Lead onboarding processes, success planning sessions, and executive business reviews with security leaders, application security teams, and engineering stakeholders.
Partner with Sales teams to identify account growth opportunities and support expansion initiatives.
Work closely with Solutions Engineering teams to support technical discussions, integrations, deployments, and complex customer requirements.
Proactively identify customer risks, develop mitigation plans, and implement strategies to improve retention.
Maintain strong stakeholder alignment across technical and business teams throughout the customer journey.

5+ years of experience in Customer Success, Account Management, Technical Account Management, or a similar customer-facing role.
Experience managing enterprise accounts with a proven track record of improving retention, adoption, and expansion.
Strong understanding of software development processes, including SDLC workflows and developer tools such as source control management, CI/CD pipelines, ticketing systems, and container environments.
Ability to confidently navigate both technical conversations with engineers and strategic discussions with executive stakeholders.

Experience working with cybersecurity, application security, DevSecOps, or related technology solutions is highly preferred.
Familiarity with security tools such as SAST, SCA, DAST, secrets detection, or similar technologies is a plus.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
This role offers the opportunity to build strong relationships with enterprise customers and help them achieve measurable value from innovative security technology.
You will act as a trusted advisor, helping customers align technology solutions with their business and security objectives.
Drive adoption, engagement, and value realization by helping customers maximize the impact of the platform.
Serve as the internal voice of customers by collecting feedback, identifying trends, and collaborating with Product, Engineering, and Leadership teams on improvements.
Opportunity to work with innovative security technology and enterprise customers.

This listing is sourced directly from Jobgether's careers page and normalized into a canonical job model.