Flir
Field Service/Support Technician
US - San Diego, CA
Sponsorship not specified$45k-$59kDetected 7 days ago
SalesforceExcelCustomer SupportRadiologyResearchProblem Solving
About the role
- Provide feedback to engineering and production for products improvements.
- Service as customer contact on technical and service activities including service estimates, troubleshooting, service orders, project sales orders, RMA scheduling information.
- This position will interface with customers to provide assistance and technical troubleshooting of SO2, TRS, H2S, NOX, NO, NO2, NH3, O2, O3, CO, CO2, N2O gas instrumentation, and PM10, PM2.5 particulate instrumentation.
Responsibilities
- Provide application/software support for Teledyne API products.
Requirements
- Must be able to exercises judgment within defined procedures and practices to determine appropriate action.
- Must be able to communicate and articulate professionally and clearly both verbally and in writing.
- Must possess problem solving skills, strong digital and analog skills, and the ability to troubleshoot in a logical manner with high attention to detail.
- Requires general computer skills and knowledge of Word, Excel and Power Point programs.
- Must have experience using the following test equipment: VOM, oscilloscopes, recorders, hand tools, test jibs and custom test equipment as required.
Nice to have
- Efficiently and accurately enter Cases from customer phone calls and email inquiries, following up as necessary.
- Provide customer assistance by troubleshooting technical questions in a thorough manner.
- Remotely troubleshoot and resolve problems in both software-controlled Analog and Digital surface mount circuit boards.
- Responsible for solving start-up and calibration problems and repairing instruments for the assigned products.
- Communicate with various departments for continuous improvement efforts on products and processes.
- Works on assignments that are semi-routine in nature but recognizes the need for occasionally deviation from accepted practice.
- Associate degree in a mechanical related field or equivalent work experience with air pollution instrumentation and/or other mechanical / electro-mechanical machinery.
- Excellent interpersonal skills required for customer and team interaction -Environmental Industry product knowledge, a plus.
Skills
- Be visionary
Compensation
- $44,500.00-$59,300.000
- The anticipated salary range listed for this role is only an estimate.
- Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, education/training, work experience, key skills, and type of position.
Company info
- This position reports to the Technical Services Supervisor and plays a key role in the assistance of the Technical Support to customers and feedback to Production/Engineering Departments.
- This position will begin within the Customer Service/Repair Lab as part of the training progression toward a Technical Support role within the Technical Support Center.
Equal opportunity
- Teledyne is an Equal Opportunity/Affirmative Action employer.
- Teledyne is an Equal Opportunity Employer.
Visa & Work Authorization
- ual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristic
This listing is sourced directly from Flir's careers page and normalized into a canonical job model.