Axelera

Axelera

Field Application Engineering Director - Americas

United States (remote) · Director

Sponsorship not specified$30k-$40kDetected 254 days ago
PythonC++SwiftMachine LearningTensorFlowPyTorchComputer VisionProduct ManagementBusiness DevelopmentCustomer SuccessCustomer SupportEmbedded SystemsElectrical EngineeringLeadershipCommunicationCollaborationMentoring

About the role

  • Position Overview Do you thrive where hardware meets AI, and innovation meets execution?
  • Reporting to the Vice President of Customer Success (Belgium), you'll ensure every customer interaction reflects technical excellence, reliability, and the spirit of innovation that defines Axelera AI.
  • This hybrid role blends technical leadership, customer engagement, and strategic impact - perfect for a hands-on leader who's as comfortable debugging code as guiding teams and influencing executives.

Responsibilities

  • Lead, mentor, and eventually grow the Americas FAE team to deliver exceptional technical support and customer satisfaction.
  • Develop team skills in AI deployment, embedded systems, and SDK support through coaching and collaboration with global peers.
  • Build scalable support and knowledge-sharing processes for consistent customer engagement.
  • Support key strategic accounts directly as needed, maintaining strong customer relationships and technical credibility.
  • Partner with Sales, Business Development, and Marketing to ensure cohesive go-to-market execution and customer onboarding.
  • Collaborate with Engineering and Product Management to communicate customer feedback and drive continuous improvement.
  • Maintain accurate reporting of customer issues and opportunities.
  • Support hiring and scaling of the Americas FAE function as business grows.
  • An open culture that supports creativity and continual innovation is awaiting you.

Requirements

  • 8+ years of experience in Field Application Engineering, Technical Sales, or Customer Success roles in the semiconductor, AI, or embedded systems sectors.
  • 2+ years of experience managing technical teams.
  • Strong hands-on technical expertise in:
  • BS/MS in Computer Science, Electrical Engineering, or related discipline.
  • AI/ML frameworks (PyTorch, TensorFlow)
  • Embedded or edge computing systems
  • C/C++, Python, OpenCL, or CUDA programming
  • Computer vision or model deployment pipelines
  • Proven ability to manage complex customer engagements and drive results across cross-functional teams.
  • Excellent leadership, communication, and presentation skills.
  • Self-motivated, structured, and comfortable working in a fast-paced, international environment.
  • Up to 30-40% travel within the US/Americas for customer visits and internal meetings.
  • International travel few times per year for trade shows, team meetings and alignment with teams in Europe.

Nice to have

  • an attractive compensation package
  • 100% match on the first 3%, 50% match on the next 2% upon becoming eligible (4% match on 5% contribution)
  • extensive employee insurances
  • ClassPass subscription
  • extended access to OpenUp, a well-being platform, for you and your nearest & dearest.

Compensation

  • International travel few times per year for trade shows, team meetings and alignment with teams in Europe.
  • 15 days off per year + federal/state/local public holidays + May 1/Nov 1/Dec 24/Dec 31 are company-wide paid days off

Benefits

  • This is your chance to shape and be part of a dynamic, fast-growing, international organization.
  • pension plan - 100% match on the first 3%, 50% match on the next 2% upon becoming eligible (4% match on 5% contribution)
  • monthly stipend for Internet/phone costs and bi-yearly stipend for mobile device expenses

Company info

  • Axelera AI https://www.axelera.ai is not your regular deep-tech startup. We are creating the next-generation AI platform to support anyone who wants to help advancing humanity and improve the world around us.
  • In just four years, we have raised a total of $370 million and have built a world-class team of 220+ employees (including 49+ PhDs with more than 40,000 citations), both remotely from 18 different countries and with offices in Belgium, France, Switzerland, Italy, the UK, headquartered at the High Tech Campus in Eindhoven, Netherlands.
  • We have also launched our Metis™ AI Platform, which achieves a 3-5x increase in efficiency and performance, and have visibility into a strong business pipeline exceeding $100 million.
  • Our unwavering commitment to innovation has firmly established us as a global industry pioneer.
  • Are you up for the challenge?
  • Do you thrive where hardware meets AI, and innovation meets execution?
  • We at Axelera AI are searching for a Field Application Engineering (FAE) Director - Americas to lead a powerhouse team supporting customers on their journey from evaluation to full deployment of our Metis AI platform.
  • Based in Noth America, you'll lead a small, high-performing team of two FAEs and collaborate closely with our Americas commercial leadership, as well as global R&D, Product, and Customer Success teams.
  • If you love solving complex technical challenges, building world-class teams, and helping customers unlock the full potential of AI at the edge - this role is for you.
  • Axelera AI https://www.axelera.ai is not your regular deep-tech startup.
  • We are creating the next-generation AI platform to support anyone who wants to help advancing humanity and improve the world around us.
  • Position Overview

Equal opportunity

  • equal opportunity and hold diversity in the highest regard.
Apply directly at Axelera →Create a free account for alerts like thisView Axelera immigration profile

This listing is sourced directly from Axelera's careers page and normalized into a canonical job model.