Genesys

Genesys

Principal Agentic AI Solutions Architect

Texas, USA, USA · Principal

Sponsorship not specified$134k-$236kDetected 63 days ago
AWSGCPAzureCloud PlatformsRESTData EngineeringData ScienceNLPLLMsAgentic AIAI OrchestrationComplianceCRMERPCustomer SuccessHIPAALeadershipCommunicationCollaborationCritical Thinking

About the role

  • As an Agentic AI Orchestrator at Genesys, you will serve as the strategic and technical bridge between customer ambitions and successful AI transformation through empathy, collaboration, and innovation.
  • This role offers the opportunity to make a lasting impact by helping enterprises move from AI exploration to continuous transformation.

Responsibilities

  • Lead discovery, requirements analysis, technical design, integration, deployment, and optimization across channels, AI, data, and automation
  • Assess value, effort, and feasibility to prioritize initiatives with the highest business impact and drive accelerated AI Delivery and adoption.
  • Design and Architecture
  • Lead process-redesign workshops to create seamless, channel-agnostic CX.
  • Ensure all designs comply with Genesys and customer security, privacy, and regulatory requirements (GDPR, PDPA, PCI, HIPAA where applicable).
  • Deliver rapid POC and MVP implementations using Genesys Cloud AI Studio, Agentic Virtual Agents, Copilots, and related AI product suites with a clear path to production scalability and sustained adoption.
  • Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences.

Requirements

  • Degree in Computer Science, Information Technology, Business, Data Science, or a related discipline, or equivalent hands-on experience in CX or AI solution delivery.
  • At least eight (8) years of industry experience in consulting and implementing or supporting CX, CRM, or AI orchestration platforms.
  • Ability to operate independently and effectively in fast-paced, ambiguous customer environments
  • Proven experience deploying AI, automation, or data-driven solutions in enterprise environments
  • Strong hands-on experience with cloud platforms, Data and integration expertise (REST APIs, event-driven architecture, JSON, and LLM service integration).
  • Experience with contact center platforms, conversational AI, NLP, or CX analytics
  • Familiarity with data governance and security compliance.
  • Knowledge of customer journey mapping and omnichannel CX processes.
  • Strong analytical and critical thinking skills with the ability to bridge technical and business domains.
  • Ability to operate independently in ambiguous, fast-moving customer environments

Skills

  • It blends deep technical execution with customer-facing leadership and outcome ownership
  • To learn more, visit www.genesys.com.

Compensation

  • This role has a market-competitive salary with an anticipated base compensation range listed below.
  • $134,300.00 - $236,100.00

Benefits

  • Medical, Dental, and Vision Insurance.
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Open Time Off in addition to 10 paid holidays
  • Click here to view a summary overview of our Benefits.

Company info

  • Deliver Continues value engineering to Genesys customers
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This listing is sourced directly from Genesys's careers page and normalized into a canonical job model.