Affinipay1

Affinipay1

Customer Onboarding Manager

Remote - US

Sponsorship not specified$25k-$30kDetected 16 hours ago
SalesforceAccountingRecruitingOnboardingCustomer SuccessCustomer SupportLeadershipCommunicationProblem SolvingOrganizational Skills

About the role

  • The Customer Onboarding Manager, Software provides amazing service that makes our customers love us.
  • The best candidates are great customer relationship builders.
  • The role is to ensure a successful onboarding for new customers as they transition to and use immigration case management software, DocketWise.

Responsibilities

  • Prepare and lead customer onboarding experience assessing customer needs, and customizing onboarding experience to maximize utilization and delight.
  • Utilize SalesForce to manage customer interaction and inquiries.
  • Partner with Sales, Product and Services teams to define ongoing best practices for onboarding tasks.
  • Serve as a DocketWise brand ambassador to create promoters within industry
  • Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.

Requirements

  • BA/BS/BE degree required
  • Ability to influence decision-making and change
  • Highly organized and strong ability to multitask

Skills

  • Successful Onboarders have a passion for leading and helping others, operational agility and a blend of technical and interpersonal skills.
  • Actual compensation may vary based on job-related knowledge, skills, experience and education.

Compensation

  • 8am is committed to offering competitive, fair and commensurate compensation and has provided an estimated pay range for this role.

Benefits

  • We offer a competitive compensation and benefits package including annual bonuses, unit options and 401(k) with a company match for all team members.
  • Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents.
  • Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching.
  • Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development.
  • Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually).
  • At 8am, we don't just offer benefits - we create an environment where people can thrive, grow, and make a real impact every day.
  • Master the product through a formal onboarding program and continued learning.

Company info

  • At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.
  • Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000's fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!
  • Work Smart, Win Fast; Outshine Ordinary, and We Find a Way.
  • These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day.
  • The salary range for this position is $25.00-$30.00/hr.
  • The salary range for performing this role outside of the US / Austin / California may differ.
  • 8am is committed to offering competitive, fair and commensurate compensation and has provided an estimated pay range for this role.
  • At 8am, our vision is to power a world where professionals thrive.
  • We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business.
  • They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.
  • Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses.
  • Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential.
  • We have been recognized as one of Inc 5000's fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!
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This listing is sourced directly from Affinipay1's careers page and normalized into a canonical job model.