Cartesia

Cartesia

Product Support Engineer

*HQ - San Francisco, CA · Mid

Sponsorship not specifiedDetected 87 days ago
JavaScriptTypeScriptPythonDatabricksAccount ManagementCustomer SupportSystems EngineeringCommunication

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odds of building a lasting career here

34Risky
Cap-exempt (no lottery)0
Sponsors this role70
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • This is a hands-on role where your feedback will influence the roadmap, improve product reliability, and set the standard for how our customers experience Cartesia.
  • Ship tooling and automations that close operational gaps and streamline how the team resolves issues.

Responsibilities

  • Serve as the primary point of contact for support inbound from numerous sources like Slack, Pylon, WhatsApp, and other messaging platforms.
  • Collaborate cross-functionally with product, engineering, and customer teams to become a trusted technical partner.
  • Reproduce customer issues, perform first-pass triage, write clear bug reports, and help prioritize fixes to unblock users quickly.
  • Troubleshoot across the stack: API errors, model behavior, latency/reliability issues, and partner integrations.
  • Document solutions and patterns in runbooks and contribute to customer-facing documentation and best practices.
  • Proactively identify recurring and high-friction issues before they escalate, and build the solution.
  • Our team combines deep expertise in model innovation and systems engineering paired with a design-minded product engineering team to build and ship cutting edge models and experiences.
  • We're funded by leading investors at Index Ventures and Lightspeed Venture Partners, along with Factory, Conviction, A Star, General Catalyst, SV Angel, Databricks and others.
  • 🦖 Your own personal Yoshi

Requirements

  • Familiarity with AI tooling, APIs, or agentic systems.
  • 2-8 years in a technical support, product support, technical account management, or forward-deployed engineering role.
  • Comfortable reproducing issues, debugging errors, and collaborating with engineers to identify solutions.
  • A builder mentality: can identify chokepoints in process and tooling and build to close gaps.
  • Excellent written and verbal communication, able to distill complex technical problems for both internal teams and customers.
  • Calm under pressure and able to prioritize effectively when multiple customer issues arise simultaneously.
  • High ownership and collaborative mindset, excited to contribute to a small, fast-moving team.

Nice to have

  • Interest in tinkering with new features, debugging edge cases, and exploring workflows hands-on.
  • Note: Cartesia participates in E-Verify and will provide the federal government with Form I-9 information to confirm employment eligibility after hire.
  • 🏢 In-office policy: We're an in-person team based out of offices in 🇺🇸 San Francisco, 🇬🇧 London and 🇮🇳 Bangalore.
  • Your Recruiter will work with you to understand your visa sponsorship needs from the first call.
  • 🚢 We ship fast.
  • All of our work is novel and cutting edge, and execution speed is paramount.
  • We have an open & inclusive culture that's focused on giving everyone the resources they need to succeed.
  • 🍲 Meals & Snacks Lunch, dinner and plenty of snacks, provided daily.

Skills

  • Strong technical troubleshooting skills with APIs, SDKs, logs, and integrations.

Compensation

  • 💰 Compensation Competitive base salary alongside attractive equity package.

Benefits

  • 💰 Compensation Competitive base salary alongside attractive equity package.
  • 🩺 Health Insurance Fully covered medical insurance along with dental and vision for you and your family.
  • 🧑‍🧑‍🧒‍🧒 Parental Leave 9 weeks paternity & 12 weeks maternity leave
  • 🚆 Commuter Allowance A monthly stipend to help you get to and from the office.
  • 🏖️ Flexible PTO Take as much time as you need to recharge your batteries.
  • We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other legally protected status.

Company info

  • ABOUT CARTESIA Our mission is to architect AI that learns from and interacts with the world like humans do.
  • Deliver white-glove support for our customers, diagnosing and resolving complex issues quickly and efficiently.
  • Our mission is to architect AI that learns from and interacts with the world like humans do.

Equal opportunity

  • equal opportunity employer.

Visa & Work Authorization

  • We provide visa sponsorship support and assess each circumstance on a case-by-case basis.
  • However, visa sponsorship is dependent on many factors, including the role you are applying for, and the location you are going to be based, and so we can't always guarantee success.
  • Your Recruiter will work with you to understand your visa sponsorship needs from the first call.
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This listing is sourced directly from Cartesia's careers page and normalized into a canonical job model.