Cartesia

Product Support Engineer

*HQ - San Francisco, CA

Sponsorship not specifiedDetected 1 day ago

JavaScriptTypeScriptPythonDatabricksAccount ManagementCustomer SupportSystems EngineeringCommunication

About the role

This is a hands-on role where your feedback will influence the roadmap, improve product reliability, and set the standard for how our customers experience Cartesia.

Serve as the primary point of contact for support inbound from numerous sources like Slack, Pylon, WhatsApp, and other messaging platforms.
Collaborate cross-functionally with product, engineering, and customer teams to become a trusted technical partner.
Reproduce customer issues, perform first-pass triage, write clear bug reports, and help prioritize fixes to unblock users quickly.
Troubleshoot across the stack: API errors, model behavior, latency/reliability issues, and partner integrations.
Document solutions and patterns in runbooks and contribute to customer-facing documentation and best practices.
Build tooling and automations to resolve gaps and ease operations to efficiently resolve issues quickly.
Our team combines deep expertise in model innovation and systems engineering paired with a design-minded product engineering team to build and ship cutting edge models and experiences.
We're funded by leading investors at Index Ventures and Lightspeed Venture Partners, along with Factory, Conviction, A Star, General Catalyst, SV Angel, Databricks and others.
We're fortunate to have the support of many amazing advisors, and 90+ angels across many industries, including the world's foremost experts in AI.
🦖 Your own personal Yoshi

Familiarity with AI tooling, APIs, or agentic systems.
2-8 years in a technical support, product support, technical account management, or forward-deployed engineering role.
Strong technical troubleshooting skills with APIs, SDKs, logs, and integrations.
Comfortable reproducing issues, debugging errors, and collaborating with engineers to identify solutions.
A builder mentality: can identify chokepoints in process and tooling and build to close gaps.
Excellent written and verbal communication, able to distill complex technical problems for both internal teams and customers.
Calm under pressure and able to prioritize effectively when multiple customer issues arise simultaneously.
High ownership and collaborative mindset, excited to contribute to a small, fast-moving team.

Interest in tinkering with new features, debugging edge cases, and exploring workflows hands-on.
Note: Cartesia participates in E-Verify and will provide the federal government with Form I-9 information to confirm employment eligibility after hire.
🏢 In-office policy: We're an in-person team based out of offices in 🇺🇸 San Francisco, 🇬🇧 London and 🇮🇳 Bangalore.
Your Recruiter will work with you to understand your visa sponsorship needs from the first call.
🚢 We ship fast.
All of our work is novel and cutting edge, and execution speed is paramount.
We have an open & inclusive culture that's focused on giving everyone the resources they need to succeed.
🍲 Meals & Snacks Lunch, dinner and plenty of snacks, provided daily.

💰 Compensation Competitive base salary alongside attractive equity package.
🩺 Health Insurance Fully covered medical insurance along with dental and vision for you and your family.
🧑‍🧑‍🧒‍🧒 Parental Leave 9 weeks paternity & 12 weeks maternity leave
🚆 Commuter Allowance A monthly stipend to help you get to and from the office.
🏖️ Flexible PTO Take as much time as you need to recharge your batteries.
We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other legally protected status.

Deliver white-glove support for our customers, diagnosing and resolving complex issues quickly and efficiently.
Our mission is to architect AI that learns from and interacts with the world like humans do.

We provide visa sponsorship support and assess each circumstance on a case-by-case basis.
However, visa sponsorship is dependent on many factors, including the role you are applying for, and the location you are going to be based, and so we can't always guarantee success.
Your Recruiter will work with you to understand your visa sponsorship needs from the first call.

This listing is sourced directly from Cartesia's careers page and normalized into a canonical job model.