Canva

Enterprise Customer Success Manager

Austin, , United States · Senior

Sponsorship not specifiedDetected 60 days ago

CanvaSalesForecastingCustomer SuccessLeadershipCommunication

About the role

The core focus of our team is to prove the power of Canva within recognizable global brands and Enterprise customers.
We help our customers realize more value with Canva by educating, enabling and empowering them to be their most creative self.
In short, we want to bring as much value to our partnership with our customers as possible.

Account growth: work to understand your customer's objectives through relationship building and multithreading, identifying areas for growth within existing accounts through forecasting, and partnering closely with your account team to renew and expand.
Best-in-class processes, practices, and efficiency: create, educate, experiment, and collaborate with senior leadership and our growing customer base while building team practices and playbooks for operating as a top SaaS business and solutions provider
create, educate, experiment, and collaborate with senior leadership and our growing customer base while building team practices and playbooks for operating as a top SaaS business and solutions provider
You will be able to tell a story through data and analytics to support your conversations and influence decision-making.
You develop rapport and credibility internally and externally.
You will help Canva develop the company's Enterprise sales and success approach and implement best practices for building a world-class sales organization.

Success: You have a proven track record exceeding quota and 3+ years of enterprise-level post sales experience in B2B SaaS
Where and how you can work

You communicate passionately, collaborate, and rally others
Agility & Creativity: You are willing to learn and adapt, as well as dream big
Grit: You are biased towards action and resourceful
Humility: You are willing to question your assumptions with the desire to constantly improve
Here's a taste of what's on offer:
Equity packages - we want our success to be yours too
401(k) retirement plan with company contribution
Other stuff to know
Please note that interviews are conducted virtually.
Check out lifeatcanva.com for more info.

Health benefits plans to support you and your wellbeing
Inclusive parental leave policy that supports all parents and carers
An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup, and more
Flexible leave options that empower you to be a force for good, take time to recharge, and support you personally

At Canva, we've developed our own sales methodology leveraging our product and creativity to drive value in organizations that are already engaged with our product.
Our rapid growth (100+ million monthly active users and growing) means we don't have all the answers - and we're hoping you'll think that's all part of the fun of it.
Our business is growing quickly so every interaction is a chance for you to learn valuable insights about our markets.
Of course with growth comes some ambiguity, but if you're curious and open to change then you'll thrive in Sales and Success.
You think strategically and outside the box to not only renew your customers, but look for growth opportunities
As Canva scales, change continues to be part of our DNA.
But we like to think that's all part of the fun.

This listing is sourced directly from Canva's careers page and normalized into a canonical job model.