Semperis
Associate VP, Customer Success - Americas
USA · Vp
Sponsorship not specifiedDetected 75 days ago
CybersecuritySOC OperationsDetection EngineeringIncident ResponseSalesforceAccount ManagementForecastingCustomer SuccessLeadershipCollaborationMentoring
About the role
- Driving GRR, NRR, adoption, advocacy, renewal readiness, and success plan quality through your management team
Responsibilities
- Experience leading organizations that support complex enterprise customers with both executive and technical stakeholders
Requirements
- 8+ years in Customer Success, Technical Account Management, Services, Account Management, or related post-sale leadership roles, with meaningful time in cybersecurity and/or infrastructure software
- Experience in a cyber product/services company where success depends on product adoption, use-case activation, value realization, and cross-functional execution between customer-facing and technical teams
Benefits
- Strong command of SFDC, TaskRay, health scoring, dashboards, forecasting, and operational inspection
- Experience leading through organizational change, coverage-model redesign, or role specialization initiatives
- Acting as the senior CS partner to Sales leadership in the region on coverage, renewal forecast, expansion strategy, and executive account planning
Company info
- At Semperis, our mission is to be a Force for Good.
- Starting with being a great place to work.
- We believe that when people feel valued, supported, and empowered, they do their best work.
- That's why we focus on creating an employee experience rooted in purpose, growth, and balance.
- Semperis has been recognized as one of America's Fastest-Growing Cybersecurity Companies by the Inc.
- 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc.
- Best Workplace awardee.
- 3+ years leading leaders (Team Leads / Managers) in a high-growth B2B SaaS or cybersecurity company
- You'll be part of a global team on the front lines of cybersecurity innovation.
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This listing is sourced directly from Semperis's careers page and normalized into a canonical job model.