Richard Fleischman & Associates, Inc.

Client Services Engineer

New York, New York

Sponsorship not specified$80k-$100kDetected 112 days ago

Customer SupportEMI/EMCCiscoCommunicationCritical ThinkingMicrosoft OfficeSharePoint

About the role

The Client Services Engineer provides technical assistance to computer system users.

Maintain systems, install new equipment, and make modifications to client infrastructure as requested.
Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner.
Manage MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up-to-date.
Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client.

Bachelor's degree in Computer Science, Information Technology, or equivalent level of hands-on experience.
4-7 years of related IT experience in an enterprise or server based environment.
Must have 3+ years of recent systems maintenance and end user technical support experience.
Strong hands-on experience in Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM and Microsoft Office Suite.
Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS).
Excellent desktop and server troubleshooting skills.
Impeccable verbal/written communication.
Exhibit a high-level of professionalism and sound judgment.

This listing is sourced directly from Richard Fleischman & Associates, Inc.'s careers page and normalized into a canonical job model.