Think Academy US
Onsite Customer Success Specialist
San Jose, California · Contract
Sponsorship not specifiedDetected 8 days ago
Customer SuccessCustomer SupportCommunicationProblem SolvingOrganizational Skills
About the role
- We believe Love and Technology can make education better.
- Think Academy is seeking a high-energy, high-potential Customer Success Specialist to set up the customer success journey.
- Think Academy is an equal opportunity employer.
Responsibilities
- Serve as the primary contact for our current parents and students, providing timely and professional support via chat, email, WeChat, and phone.
- Document issues, identify recurring patterns, and collaborate with internal teams to improve workflows and user experience.
- Maintain a high standard of service quality, empathy, and professionalism in every interaction.
- Highly organized, detail-oriented, and able to manage multiple tasks in a fast-paced setting.
- Strong sense of ownership toward user experience, always aiming to deliver the best possible outcome for families.
Requirements
- Fast learner with the ability to understand complex processes, policies, and product details.
- Strong problem-solving skills with the ability to stay calm under pressure and think clearly in urgent situations.
- Fluency in Mandarin is required
- proficiency in English communication is essential.
- How You can be Qualified:
- Mandarin Speaking and writing is required for this position
Compensation
- Pay Range: $ 20 -2 5 /hour
Benefits
- Respond to parent and student inquiries regarding courses, learning progress, study planning, activities, exams, account access, and platform usage, ensuring accurate, timely, and professional communication.
- Guide customer through the learning journey and help ensure students receive a smooth and positive learning experience.
- Previous experience in customer service, customer success, education support, or similar customer-facing roles is highly desired.
Company info
- Think Academy US ( www.TheThinkAcademy.com ), a 100% owned subsidiary of
- Think Academy US ( www.TheThinkAcademy.com ), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology.
- At Think Academy, we provide full cycle service to foster local children's ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques.
- Each week, more than 6 million students are enrolled in TAL's online and offline education platform.
- This person should be pass i ona te about helping and supporting student's learning experiences, takes full ownership of user experience, learns quickly, can handle complex situations, and consistently delivers a high standard of service.
- This role is critical to ensuring that our customers (mostly parents) receive timely, accurate, and professional assistance across multiple communication channels.
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This listing is sourced directly from Think Academy US's careers page and normalized into a canonical job model.