Rely Health
Forward Deployed Engineer
San Francisco, CA
Sponsorship not specifiedDetected 16 days ago
Backend DevelopmentData AnalysisData ScienceData VisualizationA/B TestingComplianceHIPAAPatient CareResearchCommunicationProblem Solving
About the role
- The Forward-Deployed Engineer (FDE) is a customer-proximate, outcomes-driven individual contributor who makes Rely's programs work end-to-end in the real world.
- Success requires comfort learning new tools quickly while maintaining a high bar for quality, reliability, and delivery.
- Important note: what "engineering" means here This is not a backend production engineering role.
Responsibilities
- Maintain reusable components/templates so we don't rebuild one-offs for every customer.
- Tools and platforms evolve month-to-month as we adopt vendors, build internal systems, and improve the stack.
Nice to have
- Experience with other OpenAI products Experience building automation/agents, eval sets, or quality gates.
- Experience in forward-deployed engineering, solutions engineering, implementation, or technical operations.
- Competencies (Knowledge/Skills/Abilities): Strong ownership and problem-solving mindset
- Working Conditions Requires frequent use of the telephone and computer.
- Prolonged periods of sitting at the desk, computer work and reading can be anticipated.
Skills
- routing, task creation, campaigns, automation, and program logic.
- The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job.
- They are not exhaustive lists of all duties, responsibilities, knowledge, skills, abilities, and working conditions associated with it.
Benefits
- About Rely Health At Rely Health, we leverage a comprehensive suite of technology tools to ensure every patient receives personalized support throughout their healthcare journey.
- Our solution not only reduces worry and frustration for patients and their families but also improves overall health outcomes and reduces the total cost of care
- 4) Customer Outcomes, Expansion, and Getting Customers to the Next Level Identify where outcomes break by learning the customer's real operations and constraints.
- By combining human empathy with cutting-edge technology, Rely Health ensures comprehensive, efficient, and accessible care navigation for all patients, regardless of their location or circumstances.
Company info
- 3) Build & Improve Automated Communication Agents (Voice and beyond) Build and iterate automated agents that interact with patients/customers (voice, messaging, or other channels as needed).
- Partner with Sales/AM and customer stakeholders to move customers to the next level (new workflows, higher volume, broader scope, deeper adoption) by shipping what's needed to make it real.
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This listing is sourced directly from Rely Health's careers page and normalized into a canonical job model.