Insider One

Account Director - United States

United States · Director

Sponsorship not specifiedDetected 100 days ago

Account ManagementCustomer SuccessLeadershipCommunicationTime Management

About the role

Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick.
Today, Insider One is powered by 1,500+ team members representing 50+ nationalities across 30+ offices.
Don't just take our word for it - see for yourself.

Responsibilities

Own a portfolio of existing accounts and take responsibility for their retention and growth.
Proactively own renewals in accounts in cooperation with the Customer Success team.
To cherish one of our core ethos: care. You'll need to care for our clients and make sure they feel at home with our products and our around-the-clock support.
Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts.
Be part of a diverse team that's as global as it gets - where every voice is heard and 50+ nationalities build together.
Become a Shareowner through our eligibility-based "ESOP" and own a piece of what you build.
Help build the team you want to work with and enjoy rewarding referral bonuses.
From global retreats to team-building activities, expect year-round events that turn into lifelong memories.

Requirements

Experience negotiating and navigating contracts and legal discussions.
Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.
Strong presentation skills, with a high degree of comfort with both large and small audiences and various levels of management (senior marketing executives, IT management, database administrators, and data scientists).
Experience in managing various stakeholder relationships to gain consensus on solutions/engagements required.
4+ years of experience in Customer Success Management, Account Management, or Sales, ideally in SaaS.

Benefits

Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide.

Company info

Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable.
With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.
We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic.
We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 2000+ customers from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L'Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on.
Insider One was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world.
Loved by customers, recognized by analysts, we are the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need.
We consistently outperform and continue our leadership, and the results speak for themselves.
From day one, Insider One's mission has not only been to build a world-class product company, but also to create one of the most socially progressive technology communities in the world.
Through our social responsibility initiatives like 100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact on our communities across 30+ countries, driving initiatives in health, education, farming, animal rights, and increasing women's representation in STEM.
Behind all these achievements is an exceptionally talented, visionary team of overachievers that moves fast and agile, creating cutting-edge products, and focuses on making an impact.
If you want to be a part of this journey, just keep reading.

Visa & Work Authorization

yone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status

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This listing is sourced directly from Insider One's careers page and normalized into a canonical job model.