Whisker Labs
Technical Support Specialist
Remote (United States)
Sponsorship not specifiedDetected 26 days ago
ExcelCustomer SupportOrganizational Skills
About the role
- You'll join a dynamic team of business leaders, software engineers, and data scientists, all working together to make an impact.
- If you thrive in a fast-paced, collaborative environment, we'd love to have you on board!
Responsibilities
- Create, maintain and follow clear, concise, and accurate documentation for internal and external use.
- Identify, report, and document technical issues.
- Effectively manage and prioritize tasks in a fast-paced environment while meeting deadlines.
- Support the Engineering team by testing software and hardware, contributing to product improvements.
- Proven ability to deliver exceptional customer care via phone and email.
Requirements
- Associate's degree or valid, up-to-date certification in a related field.
- 2+ years of experience in technical support or customer support roles.
- Experience using ticket systems to track and resolve customer inquiries.
- Strong organizational skills with the ability to multi-task in a fast-paced environment.
- Perform other duties as required to support business objectives.
- Candidates Requirements: Associate's degree or valid, up-to-date certification in a related field.
Company info
- Provide phone and email support to Ting customers, ensuring timely and professional assistance.
- Act as a liaison between multiple operational departments to ensure smooth service delivery for customers and partners.
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This listing is sourced directly from Whisker Labs's careers page and normalized into a canonical job model.