Somfygroup
Product Technical Support Agent
Dayton, NJ, United States
Sponsorship not specifiedDetected 1 day ago
iOSAndroidSalesforceCRMSAPCustomer SupportCommunicationProblem SolvingOrganizational Skills
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- As a French, family-owned, and independent group, in continuous growth since our creation, we have been world leaders for 50 years and pioneers in home automation.
- Innovation continuously guides our work and guarantees the excellence of our solutions.
- SOMFY® is the leading global manufacturer of strong, quiet motors with electronic and app controls for interior window coverings and exterior solar protections.
Responsibilities
- Technical support & internal product support by phone, emails, and web cases through Salesforce
- Build sustainable relationships of trust through open and interactive communication by actively listening and asking the right questions
- Follow standard operating procedures to maintain a consistent number of open/closed tickets and ensure adherence to established service level standards
- Work with Technical Support manager to ensure and find solutions to more complex issues
- Perform other duties assigned by the Technical Support Manager
- 1-2 years of after-sales product technical support experience
- Ability to multitask, prioritize, and manage time effectively
- Experience in a product technical support role.
Requirements
- Proven experience with problem-solving skills to deliver the highest level of service excellence
- Experience with CRM systems and practices (Salesforce, SAP)
- College or Bachelor's degree and/ or proven career path to excellence in customer support
- Proficiency in Windows and Office 365 suite
Company info
- We are present in 58 countries, with eight production sites and 17 R&D centers.
- Excellent written and communication skills, and ability to communicate to all levels of the organization and external customers
- Ability to work both independently and as part of a best-in-class team
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This listing is sourced directly from Somfygroup's careers page and normalized into a canonical job model.