Generalmotors
Manager - Service Leads & Business Process
Warren, Michigan, United States of America
No sponsorshipDetected 1 day ago
Business DevelopmentPerformance ManagementLeadershipCommunicationCollaborationProblem SolvingMentoring
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odds of building a lasting career here
16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- The position requires a people leader who connects analytics and operational insight to practical business needs, reprioritizes resources as conditions change, and guides the organization through complexity, change, and competing demands.
Responsibilities
- Lead a distinct retail-channel business area with accountability for business performance, strategic execution, and cross-functional alignment.
- Convert business questions, performance gaps, and field feedback into dashboards, scorecards, reporting, and actionable insights that support faster, better decisions.
- Lead cross-functional programs with sales, digital, field, and central-office stakeholders, influencing partners across the organization, including those who may be skeptical of new approaches.
- Build and optimize workflows, operating routines, and scalable processes that improve efficiency, reduce complexity, and support durable business results.
- Lead regular business reviews that use performance data and operational insight to drive accountability, clarify actions, and improve execution.
- Build a team with the right mix of talent and experience, make intentional staffing and development decisions, and create continued career-growth opportunities for team members and emerging leaders.
- Champion change management and role model GM behaviors by creating an inclusive, high-accountability environment where employees are empowered to take ownership and deliver results.
- Proven people-leadership capability, including coaching, performance management, talent development, and building teams with diverse skills and shared objectives.
- Strong written and verbal communication skills, including the ability to provide clear direction, simplify complex issues, and deliver actionable feedback.
- Experience developing executive dashboards, scorecards, and metric reporting that connect analytics to strategic and operational business decisions.
Requirements
- Your Skills & Abilities (Required Qualifications) Demonstrated success leading a business area, function, or team with accountability for measurable business outcomes.
- Bachelor's degree in business, analytics, marketing, engineering, or a related field, or equivalent experience.
- 8-10+ years of experience in field sales, aftersales, retail operations, or dealer-facing roles, including 3-5+ years of direct people-leadership experience (or equivalent).
- Strong ability to translate strategy and business needs into priorities, operating plans, reporting, dashboards, scorecards, and practical insights for decision-making.
- Advanced ability to use data, analysis, and judgment to identify opportunities, influence action, and improve business performance.
- Proven ability to work effectively across field teams, central-office functions, and multiple stakeholder groups, with the credibility to influence across boundaries.
- Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment.
Benefits
- Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
- Benefits Overview From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions.
Company info
- We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave.
- We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
- As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more.
- Overview From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions.
- Explore our global locations We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team.
Equal opportunity
- If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580.
- In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Visa & Work Authorization
- GM does not provide immigration-related sponsorship for this role.
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This listing is sourced directly from Generalmotors's careers page and normalized into a canonical job model.