Senrasystems

Head of Customer Programs

Cypress, California, United States

Sponsorship not specifiedDetected 19 days ago

Account ManagementBusiness DevelopmentForecastingSupply ChainLeadershipCommunication

About the role

We supercharge electrical wire harness manufacturing through software configuration, transforming skilled assembly tasks into high-throughput production lines.
This is a highly visible executive leadership role with direct interaction with the COO, CEO, and CTPO.
This leader will oversee all estimating, quoting, program management, technical program management, customer communications, and account growth activities.

Build and lead a high-performing Customer Programs & Estimating organization. Recruit, develop, and retain top talent.
Drive accountability through metrics, operating reviews, and performance management.
Create a culture of ownership, urgency, creativity, customer focus, and continuous improvement.
Own company-wide estimating and quoting performance.
Drive continuous improvement of estimating systems and workflows.
Develop processes for both standard production work and large, strategic contract opportunities.
Own strategic customer relationships. Develop customer engagement strategies that increase retention and repeat business.
Drive proactive customer communication throughout the program lifecycle.
Create systems for capturing customer feedback and converting it into operational improvements.
Partner with executive leadership on pricing strategy.

This role requires a unique blend of manufacturing expertise, commercial acumen, technical credibility, leadership capability, and operational discipline.
This role will require up to 25% of travel time as required.

Bachelor's degree in Engineering, Industrial Engineering, Operations, or a related field.
8+ years of experience in hardware, aerospace, defense, automotive, industrial technology, or advanced manufacturing environments.
5+ years of leadership experience at the Senior Manager, Director, VP, General Manager, or equivalent level. <span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"
Resolve cross-functional issues impacting customers, schedules, or profitability.

This listing is sourced directly from Senrasystems's careers page and normalized into a canonical job model.