Commure
Application Analyst
United States
Sponsorship not specifiedDetected 20 days ago
NLPValuationCadenceHL7/FHIRPatient CareCommunicationCollaboration
About the role
- This is a high-visibility, client-facing role responsible for ensuring that Commure's physician-facing platform spanning Ambient AI, Charge Capture, and Clinical Viewing meets or exceeds contractual SLAs across multiple environments.
Responsibilities
- You'll manage multiple concurrent technical projects simultaneously, defining scope, tracking milestones, and aligning engineering resources from kickoff through completion.
- You'll work across Engineering, Systems, and Support teams to sequence code rollouts and integration changes without conflict.
- Demonstrated ability to manage complex, multi-site client relationships with measurable SLA accountability.
- You'll own the technical performance scorecard across our portal and mobile environments, tracking system availability, session completion rates, and interface targets against SLAs.
Requirements
- Proficiency with performance dashboards and scorecards
- experience interpreting application performance data (response times, uptime, latency, submission rates).
Nice to have
- Background in physician-facing mobile or portal applications.
- Knowledge of HL7 / clinical data interfaces.
- Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com http://getathelas.com, @commure.com http://commure.com or @augmedix.com http://augmedix.com.
- Any emails from other domains are not affiliated with our organization.
- Employees will report to the information security office any confirmed or potential events or other risks to the organization.
Compensation
- Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions.
Benefits
- You'll monitor system architecture health, partner closely with Engineering to isolate defects and drive resolution, and communicate root causes clearly to stakeholders when issues arise.
- When high-priority escalations arise, you'll own triage and drive them to rapid resolution while maintaining integration health across client environments.
- 3 - 5 years of experience in technical operations, client success, or implementation management within a healthcare IT or enterprise SaaS environment.
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This listing is sourced directly from Commure's careers page and normalized into a canonical job model.