Anthropic
Head of Programmatic Customer Success
San Francisco, CA | New York City, NY
H1B sponsorship available$365k-$435kDetected 7 days ago
NLPA/B TestingGrowth MarketingLogisticsCustomer SuccessResearchCommunication
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odds of building a lasting career here
64Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- Anthropic's Customer Success organization covers our most strategic enterprise accounts through dedicated Customer Success resources, but the majority of our customers will never be reached that way.
- This is a new function, and you'd be its first leader.
- We anticipate using Claude as a core part of how the team operates, but will supplement with best of breed SaaS products where appropriate.
Responsibilities
- Define the customer journey and moments that matter along the journey that lead to daily usage of Claude in a way that delivers outcomes for Claude users
- Build and run AI-powered engagement plays that extend the team's reach
- work with Product to clarify what this team builds versus what lives in the product itself
- Set the quality bar and requirements for partner-led activation, and maintain a tight feedback loop with our Partnerships team who owns the partner ecosystem
- Establish the metrics framework for programmatic success: define what "activated" means at each tier, identify leading indicators, and build the instrumentation to track them
- Proven experience leading and building programmatic, digital success, lifecycle, or PLG motions at significant scale - with direct ownership of an adoption or activation outcome
- Track record of building scalable systems and programs, not just managing existing ones
- We think AI systems like the ones we're building have enormous social and ethical implications.
Requirements
- Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
- Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position
- Years of experience required will correlate with the internal job level requirements for the position
Nice to have
- Hands-on familiarity with AI-powered workflows or automation as a force multiplier for a small team
- Background working at a fast-growing technology company where the playbook was still being written
Compensation
- $365,000 - $435,000 USD
Company info
- About the role Anthropic's Customer Success organization covers our most strategic enterprise accounts through dedicated Customer Success resources, but the majority of our customers will never be reached that way.
- We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
- Define and own the programmatic CS strategy: how we tier accounts, what motion each tier receives, and how customers move between them as their needs evolve
Visa & Work Authorization
- We do sponsor visas!
- However, we aren't able to successfully sponsor visas for every role and every candidate.
- But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
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This listing is sourced directly from Anthropic's careers page and normalized into a canonical job model.