SWORD Health

Director, Enterprise Customer Success

United States · Director · Full-time

Sponsorship not specified$188k-$295kDetected 170 days ago

Customer SuccessClinical TrialsLeadershipCollaborationCritical ThinkingMentoring

About the role

In doing so, we're pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact.
More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs.
Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare.

Own retention and expansion outcomes across your portfolio: you create, advance, and close renewal and expansion opportunities.
Lead a team of Enterprise CSMs to the highest performance standards, coaching continuously and acting decisively when someone is not meeting the bar.
Drive cross-functional collaboration with GMs, Product, Implementation, Finance, and RevOps to deliver measurable client outcomes and resolve issues without escalation dependency.
Own QBR and ABR execution: every account has a current value story and a renewal readiness plan well ahead of milestone dates.
High initiative and sound judgment: you identify what matters, act without waiting to be directed, and build influence across functions to get things done.
At Sword, we're building AI to heal billions and unlock humanity's full potential.

you have set high performance standards, developed talent, and made hard calls when someone is not meeting the bar.
Prior people leadership: you have set high performance standards, developed talent, and made hard calls when someone is not meeting the bar.

details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company's estimation of the value of private company stock options, if applicable.
The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future.
In addition to our total compensation, Sword offers a number of benefits as listed below.
Career development and growth, with a competitive salary.

US - Sword Benefits & Perks: • Comprehensive health, dental and vision insurance* • Life and AD&D Insurance* • Financial advisory services* • Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)* • Health Savings Accoun

This listing is sourced directly from SWORD Health's careers page and normalized into a canonical job model.