Scale AI

Scale AI

Engagement Manager (Lead, Intelligence Community), Public Sector

Washington, DC · Full-time

No sponsorship$233k-$291kDetected 1 day ago
TypeScriptPythonFull-Stack DevelopmentSQLMachine LearningLLMsMLOpsStakeholder ManagementCustomer SuccessLeadershipCommunicationProblem Solving

About the role

  • Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential of AI across national security missions.
  • You are the ultimate all-rounder, a hybrid customer success, people influencer, and technical program manager.
  • The base salary range for this full-time position in the location of Washington DC is: $232,800 - $291,000 USD PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role.

Responsibilities

  • We're building enterprise-grade generative AI solutions and delivering them into operational use cases that matter.
  • As a leader within our Public Sector Delivery team, you will own the account plan, manage day-to-day execution for a flagship customer, and ensure an incredible customer experience.
  • Manage customer relationships from the executive to the end user
  • Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
  • Lead with a "whatever-it-takes" mentality, proactively identifying customer needs and operator pain points to ensure customer success

Requirements

  • 10+ years of work experience succeeding in stakeholder management or customer-facing role
  • Familiarity with the U.S. intelligence community and national security apparatus as a user base
  • A track record of structured, analytics-driven problem solving
  • A technical degree in computer science, engineering, or related field
  • Proficiency in Python, SQL or other programming languages

Compensation

  • packages at Scale for eligible roles include base salary, equity, and benefits.
  • Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval.
  • Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant.
  • $232,800 - $291,000 USD

Benefits

  • comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO.
  • Additionally, this role may be eligible for additional benefits such as a commuter stipend.

Company info

  • At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
  • We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
  • We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.
  • We comply with the United States Department of Labor's Pay Transparency provision.
  • We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates.
  • We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants' needs, provide our services, and comply with applicable laws.
  • At Scale, our mission is to develop reliable AI systems for the world's most important decisions.
  • Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact.
  • We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force.
  • We are expanding our team to accelerate the development of AI applications.
  • We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace.
  • We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
  • We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities.
  • If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com.

Visa & Work Authorization

  • al employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status
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This listing is sourced directly from Scale AI's careers page and normalized into a canonical job model.