Rippling

Customer Support Specialist, Global Payroll

Remote (Wyoming, US)

Sponsorship not specifiedDetected 25 days ago

SwiftCustomer SupportCommunicationProblem Solving

About the role

Our team provides expert guidance and swift resolutions to any technical challenges or inquiries that our customers have.
Our team is composed of individuals with diverse backgrounds and expertise, all united by a shared passion for problem-solving and continuous learning.
We foster a collaborative and supportive environment where team members are encouraged to share insights and innovate solutions to enhance customer satisfaction.

Analyze customer support interactions to identify trends, pain points, and opportunities to improve the support experience.
Partner with regional Product Managers to provide insights on support volume, customer feedback, and critical compliance concerns.
Serve as a senior resource and point of escalation for Customer Support Specialists on complex, region-specific payroll issues.
Personally own and resolve the most challenging customer cases by leveraging your deep platform and country-specific payroll expertise.
For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
We pride ourselves on our customer-centric approach, offering support to businesses across various time zones and ensuring help is always available when needed.
At Rippling, we are actively seeking enthusiastic individuals to join our Customer Support Payroll team.
Develop and maintain clear, accurate content, documentation, and FAQs to support both customers and internal teams.

About the team The Customer Support Payroll team at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our robust Finance, HR, and IT platform.

This role will receive a competitive salary + benefits + equity.
The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers.
With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365-all within 90 seconds.

We believe that fresh perspectives are crucial for continuous improvement and innovation, and we are committed to providing ample opportunities for professional development.
Troubleshoot and resolve payroll-related issues and guide customers through payroll processing, tax filing, and compliance questions Become the go-to product expert on our Global Payroll and HR capabilities for customers in your designated region.

This listing is sourced directly from Rippling's careers page and normalized into a canonical job model.