Basis AI

Basis AI

Communities Lead

New York Office

Sponsorship not specifiedDetected 26 days ago
Machine LearningAccountingValuationCustomer SuccessResearchLeadership

About the role

  • Our agents operate for hours at a time, performing end-to-end work for some of the largest accounting firms in the world.
  • We recently raised $100M at >$1B valuation and are racing to deploy the most advanced applied ML at production scale.
  • They've pushed the limits of what we thought our models could do on real-world, economically valuable, complex accounting tasks.

Responsibilities

  • Firms learn from other firms, partners trust other partners, and the best product insight often comes from the people closest to the work.
  • You'll own the full community motion: partner advisory board, customer councils, peer groups, structured feedback programs, customer advocates, user groups, roundtables, and creative customer experiences online and in person.
  • You'll partner closely with Deployed Intelligence, Product, Product Marketing, Events, Sales, and leadership to turn customer perspective into company insight.
  • As we scale, you'll build the operating system that makes the customer community repeatable.
  • 0-1 mindset. Comfort building the customer community function, rituals, and processes from scratch.
  • Relationship instinct. Strong judgment for building trust with senior partners, champions, and day-to-day users.
  • Advisory board expertise: Experience building customer advisory boards, executive councils, ambassador programs, or peer communities.
  • Accounting industry fluency: Familiarity with the accounting profession, CPA firms, partners, practice leaders, and customer champions.

Requirements

  • Ability to turn customer conversations into clear themes, priorities, and recommendations.
  • The ability to toggle seamlessly between community strategy and hands-on program execution.

Benefits

  • Pre-tax commuter benefits and 401(k) retirement plan
  • Parental Leave
  • Premium Medical, Dental, and Vision coverage; Life Insurance; and 6 coaching & 6 therapy sessions through Spring Health.
  • Unlimited PTO + 12 paid company holidays.

Company info

  • Basis builds real agents that do real work in the real economy.
  • Our investors include:
  • Khosla Ventures (Keith Rabois & Vinod Khosla), Accel (Miles Clements), Google Ventures, Nat Friedman & Daniel Gross, Adam D'Angelo, Jeff Dean, Jack Altman, Noam Brown, Kyle Vogt, Amjad Masad, Clem Delangue and many other operators/technical leaders.
  • "Basis is on the frontier of building production-grade, long-horizon agents.
  • They've been a great collaborator in helping us shape what the future of agents looks like." - Prashant Mital, Applied AI Lead, OpenAI
  • Communities Lead
  • What you'll be doing
  • Accounting is a relationship-driven industry.
  • Basis's customer community program brings those voices together.
  • You'll create the forums, rituals, memorable customer moments, and feedback loops that help Basis customers learn from one another and shape the future of the product..
Apply directly at Basis AI →Create a free account for alerts like thisView Basis AI immigration profile

This listing is sourced directly from Basis AI's careers page and normalized into a canonical job model.