net2phone Canada
Bilingual Customer Success Manager (12 Month Term)
Ottawa, ON · Full-time
Sponsorship not specified$43k-$55kDetected 13 days ago
AccessibilitySalesforceNegotiationRecruitingCustomer SuccessCustomer SupportVoIPCommunicationAdaptabilityOrganizational Skills
About the role
- We supply a communications solution aimed at improving the way Canadian organizations connect - our solutions are available through your browser, mobile device, and desk phone.
- Net2phone Canada is breaking down the pre-conceived barriers in Canadian Telecom.
- Providing the absolute best customer experience is always our top priority.
Responsibilities
- Forget the 45 minute hold times- we average 1 minute wait times to reach a live technical support specialist.
- And while that's unheard of in telecommunications- so is our proactive Customer Success team who maintain a 1% customer churn rate in an industry where over 20% is the norm.
- Can you manage multiple detail-oriented tasks without breaking a sweat?
- Build and maintain strategic relationships with our customers and advocate on their behalf.
- Identify opportunities to expand accounts, as well as support accounts through their business changes.
- Help our clients adopt and leverage all of our communication tools to best support their business.
- Liaise with our onboarding, technical support, billing and sales teams as needed.
- Assist in the design and implementation of Customer Success best practices and trends.
Compensation
- Base Salary + Commission, OTE $ 43-55,000 CAD This is an in-office hybrid position - with the potential to work remotely 2-3 days a week- we want you to be in the middle of all the action!
Benefits
- Learning opportunities and growth.
- Paid time off, sick & family days as well as paid volunteer days.
Company info
- We are a VoIP telecommunications provider for businesses in Canada.
- Join us and be a part of an evolving Customer Success team- where your input is not only valued, but incorporated into our daily work.
- Proactively identify opportunities to provide additional value for our customers.
- 2-3 years of customer experience Outstanding organizational skills with a strong attention to detail French-English Bilingualism Never-ending curiosity (you're going to meet a lot of different businesses!) What we offer.
Equal opportunity
- To request an accommodation, please complete our online form or call 1-888-508-2749.
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This listing is sourced directly from net2phone Canada's careers page and normalized into a canonical job model.