ABACUS
Technician, Site Services
Old Greenwich, Connecticut, United States
Sponsorship not specified$85k-$95kDetected 5 days ago
AzureTCP/IPDNSCommunicationCollaboration
About the role
- Job Overview As a Technician, Site Services, you will have the opportunity to be an IT superhero, saving the day for our Hedge Fund and Private Equity clients when technical issues arise.
- As the face of our organization for your primary clients, you will spend your time responding to client issues, collaborating internally and externally to resolve issues, and providing exceptional white glove service to our clients.
- Your role will be pivotal in ensuring our clients' operations run smoothly, allowing them to focus on their core business objectives and succeed in their endeavors.
Responsibilities
- Answer inbound phone support requests and triage issues to the appropriate department or technician for prompt resolution
- Support all workstations, printers and peripherals for clients
- Actively manage all tickets in your queue by ensuring all notes and statuses are up to date
- Troubleshoot client issues and document all steps up to resolution in ticketing system
- Self-manage distributed workload and actively address on-going tickets
- Document technical issues and take ownership of escalating issues to the appropriate resource
- Part of a team of experienced technicians that aim to deliver exceptional service
Requirements
- HS diploma required
- 3 years minimum experience in a relevant field
- Valid Driver's License and working Vehicle
- GREAT ATTITUDE, team player, always willing to pitch in and take on new tasks
- Proactive/flexible nature - if you see something that can be improved, suggest it
Nice to have
- Bachelor's degree a plus
- Technical certifications and training a plus
Skills
- Duo Security and other two factor authentication applications
- Microsoft Exchange Administration
- Familiarity with Azure Active Directory
- Familiarity with Office 365 admin portal
- Citrix XenApp
- Publish/Manage Citrix applications
- Removing hung sessions
- Familiarity with Citrix director and Citrix studio a plus
- Troubleshoot hardware (video cards, USB & peripheral devices and drivers, etc.)
- Mobile device management technologies (Intune and Xen Mobile)
- Understanding of networking concepts
- VMware vSphere
Compensation
- Competitive compensation
Benefits
- Opportunities to further technical education through certification programs
- Workplace perks such as healthy snacks, wellness programs, and fun events
- medical, dental, vision, disability, life insurance, 401k, and PTO
- Must be flexible regarding duties and hours of work
This listing is sourced directly from ABACUS's careers page and normalized into a canonical job model.