Machinify

Client Success Leader

Remote - US

Sponsorship not specifiedDetected 28 days ago

Customer SuccessLeadershipCommunicationPublic Speaking

About the role

Machinify is a leading healthcare intelligence company with expertise across the payment continuum, delivering unmatched value, transparency, and efficiency to health plan clients across the country.
Machinify is digital-first. - <span style=" font-size:

Ensure the Machinify team delivers value to our clients through efficient operational processes, enhanced reporting, comprehensive user training, and exceptional support strategies
Help create and drive execution on client strategy including intentional relationship building and supporting growth expansion initiatives
Develop a deep understanding of the assigned client's organizational structure, business objectives, and areas of opportunity and translate that understanding into a unique value proposition that Machinify can deliver measurable results against
Generate materials and reporting that can be leveraged to deliver insights to the customer and demonstrate how the program is performing against key success metrics
Document and create organizational visibility to key internal stakeholders on:
Work with leadership to communicate and message actionable findings to support client understanding of the data
Become an expert on company platform(s) to support client workflow, delivery, and user onboarding and training
Support client contracting efforts and SLA management
Act as a key contact for client inquiries, client support, and all key client deliverables
Ability to work with a range of individuals, manage multiple requests with fast turn-around deadlines

Insights including outstanding roadmap opportunities, areas of risk, and key client activities and expectations
Progress of weekly/monthly/quarterly initiatives
Key account metrics (e.g., relationship status, progress to goals, roadmap, etc.)
Introduce new functionality, solutions, or capabilities and receive product feedback for formal communication internally to our Product team
Occasional travel requirements up to 25% of the year to meet client needs
5-7 years in client-facing roles (client management, customer success, or similar role)
Excellent communication skills equally adept at presenting prepared materials and speaking to relevant topics extemporaneously
Ability to navigate ambiguity and operate in a autonomous work culture

We're constantly reimagining what's possible in our industry, creating disruptively simple, powerfully clear ways to maximize financial outcomes and drive down healthcare costs.
At Machinify, we're constantly reimagining what's possible in our industry-creating disruptively simple, powerfully clear ways to maximize our clients' financial outcomes today and drive down healthcare costs tomorrow.
Identify actionable insights from healthcare claims data and results
Proven track record for cultivating and influencing relationships within the healthcare payer market
Previous experience in the healthcare Payment Integrity space highly preferred
Possess analytical strength and curiosity to make observations, understand questions and explain answers in and about data sets and data processes for healthcare claims

Monitor solution performance and deliver quantifiable and qualitative insights to customers via regular meetings, quarterly business reviews, etc.
As part of the Customer Success Team, you will focus on client interactions, operational processes and procedures, and improving client success/satisfaction within our payment integrity platform.

This listing is sourced directly from Machinify's careers page and normalized into a canonical job model.