Redwood Credit Union

Redwood Credit Union

Financial Assistance Representative I (Collections Representative)

Santa Rosa, California

Sponsorship not specified$27k-$35kDetected 64 days ago
Outbound SalesAccountingLeadershipCommunication

About the role

  • Join us and discover why you'll love working at Redwood Credit Union!
  • Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service.
  • Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

Responsibilities

  • Member Contact: o Contact members with delinquent loans, negative shares, and Visa accounts to arrange payments, assess account status, and restore services. o Handle inbound and outbound calls while adhering to compliance and member information security protocols. o Deliver exceptional service to members and internal departments, making sound decisions and escalating issues when necessary. o Perform skip-tracing and support delinquent members by processing payments, extensions, and workout loans. o Recommend accounts for repossession and assist Collateral Recovery Officers with documentation and follow-up. o Support bankruptcy and deceased member account processes as assigned Admin Support: o Assist in processing request for charge off accounts for those loans determined to be un-collectible. o Complete departmental and back-office tasks as assigned including (but not limited to) typing, routine letter and/or documents. o Assist in the preparation of documents needed for the pursuit of legal action against Members and/or support the bankruptcy process, as assigned. o Prepare periodic specialty reports or balance department related general ledger accounts, as assigned. o Serve non- delinquent Members by accepting phone payments, processing extension requests and workout loans.
  • 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs.
  • 0% interest loan to support employees with expenses associated with the naturalization process.
  • Loan amount up to $1,000. • 0% interest loan to support employees with expenses associated with the naturalization process.

Requirements

  • Ability to stand, bend, stoop, sit, walk, twist and turn.
  • Ability to lift up to 20 pounds occasionally.
  • Ability to use a computer keyboard and calculator.
  • Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.
  • Knowledge of Fair Debt Collections Act.
  • Knowledge of Federal and state laws, rules, and regulations concerning Credit Union collection activities.
  • Comprehensive knowledge of repossession process.
  • Knowledge of skip tracing, small claims, and bankruptcies.
  • Ability to provide quality professional service to all Members.
  • Ability to keep Members information confidential, strictly adhering to company MIS policies.

Compensation

  • Base starting range: $27.00 to $35.00 per hour commensurate with experience.
  • Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity.
  • Employee performance incentive plan
  • Salary Advancement- Merit increase based on performance
  • 401(k) program with employer match
  • RCU employees are eligible for a.75% discount off RCU standard collateral auto loans

Benefits

  • 0% interest on garment, fitness, or home office equipment loan of up to $500
  • Knowledge of insurance (collateral and disability) as it pertains to the collection of delinquent accounts.
  • We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
  • Redwood Credit Union offers a robust benefits package to our eligible employees including:
  • Competitive medical, dental, and vision insurance, mental health offerings

Company info

  • 25th largest credit union in the U.S. and the largest financial institution based in the North Bay
  • Recognized by Newsweek as one of "America's Best Credit Unions 2026"
  • Awarded a 5-Star Bauer Rating
  • Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
  • Top Corporate Philanthropists (#24)
  • San Francisco Business Times
  • Voted Best Places to Work in the North Bay 20 years in a row
  • World-class Employee Engagement scores
  • Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
  • Industry leading Net Promoter Scores across the U.S.
  • If you are a current Team Member, please apply through the internal careers page located in RCUNET.
  • We are an Equal Opportunity Employer
  • ABOUT REDWOOD CREDIT UNION (RCU): At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities.
  • As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees.

Visa & Work Authorization

  • Key Responsibilities Member Contact: o Contact members with delinquent loans, negative shares, and Visa accounts to arrange payments, assess account status, and restore services. o Handle inbound and outbound calls while adhering to complia
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This listing is sourced directly from Redwood Credit Union's careers page and normalized into a canonical job model.