Turing

Turing

Head of Platform Operations

United States · Senior · Contract

Sponsorship not specified$245k-$300kDetected 1 day ago
ComplianceResearchLeadership

About the role

  • This is a senior, high-impact role responsible for the full lifecycle of talent on the platform - from sourcing and matching to payments, compliance, and offboarding.

Responsibilities

  • Build and optimize workflows that get the right talent allocated to the right opportunities quickly and reliably.
  • Partner with Product and Data teams to develop intelligent, scalable matching infrastructure.
  • Build systems for contractor lifecycle management that can scale with systems and AI-driven automation.
  • Drive improvements to onboarding speed and quality, ensuring contractors are productive from day one.
  • Own end-to-end in house payments infrastructure for contractors globally - ensuring accuracy, timeliness, and compliance across multiple geographies and payment rails.
  • Partner with Legal and Finance to stay ahead of evolving international compliance requirements for contractor engagements mitigating regulatory and contractual risk.
  • Support Operations
  • Lead the support function for the platform - setting quality standards, resolution SLAs, and escalation frameworks.
  • Build feedback loops between support signals and product/ops improvements to systematically reduce recurring issues.
  • We are AI forward: We help our clients build the future of Al and implement it in our own roles and workflow to amplify productivity.

Nice to have

  • 10+ years of experience in platform operations, marketplace operations, or a closely related function, with increasing scope of responsibility.
  • Hands-on experience implementing AI-driven automation in operational workflows.
  • Experience managing large, geographically distributed teams - and doing more with less.
  • Prior experience at a talent marketplace, gig economy platform, or staffing technology company is strongly preferred.
  • Bachelor's degree required
  • MBA or equivalent experience a plus.
  • Currently located in Eastern or Central timezone

Compensation

  • Range: $245,000 - $300,000 + equity
  • Competitive compensation

Benefits

  • Flexible working hours

Company info

  • We put our clients at the center of everything we do, because their success is the ultimate measure of our value.

Equal opportunity

  • Turing is proud to be an equal opportunity employer.
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This listing is sourced directly from Turing's careers page and normalized into a canonical job model.