ResMed

Associate Analyst, IT Support (Onsite)

Chatsworth, CA, United States · Full-time

Sponsorship not specified$40k-$60kDetected 11 days ago

Backend DevelopmentJiraCustomer SupportCiscoVoIPCommunicationCollaborationProblem SolvingMicrosoft Office

About the role

The position is a regular, full-time hourly role classified as Level 3 management level, with 40 scheduled weekly hours and a 100% full-time equivalent (FTE) workload.
The role is non-exempt and located in Moreno Valley, US.

The IT Support Analyst acts as a communication bridge between end-user support and backend services, coordinating endpoint service alignment.
The role requires daily interaction with distribution center leaders, end users, and management to identify and resolve support requests, emphasizing strong communication, interpersonal skills, ownership, and accountability.
Responding to and prioritizing incoming support requests via telephone, voicemail, email, and in-person, addressing issues with hardware, software, networking, and related technologies.
Imaging computers to company standard builds and contributing to image updates.
Providing status updates to management and building relationships with warehouse operations by understanding workflows.
In summary, this role requires a motivated IT professional capable of providing high-quality technical support in a dynamic distribution center environment, with strong problem-solving skills, communication abilities, and relevant technical expertise to support both end-users and backend IT services effectively.
Where a culture driven by excellence helps you not only meet your goals, but also create new ones.

A minimum of five years of experience supporting client desktop environments, especially Microsoft desktop operating systems and application suites, is required.
Experience with Windows 10, 11 and MAC environments, installation and maintenance of LAN/Desktop hardware and software including Microsoft Office 2013/2016 and M365 suite, and multiple hardware platforms are essential.
Skills in configuring desktop and laptop computers to company standards and performing hardware repairs are necessary.

in configuring desktop and laptop computers to company standards and performing hardware repairs are necessary.
Knowledge of imaging system software fundamentals and certifications or experience with Microsoft MCSE/ITIL and Cisco VoIP are desirable.
Previous experience in a warehouse environment is also preferred.
Employees scheduled to work 30 or more hours per week are eligible for benefits.
The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas.

At Resmed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

Learning and supporting Distribution Center equipment functionality and configuration.
Working flexible hours between 6:00 AM and 6:00 PM, including weekends, holidays, and on-call rotations as needed.
They must demonstrate grit, initiative, fast learning ability, and effective teamwork.

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent.

This listing is sourced directly from ResMed's careers page and normalized into a canonical job model.