ResMed
Associate Analyst, IT Support (Onsite)
Chatsworth, CA, United States · Full-time
Sponsorship not specified$40k-$60kDetected 98 days ago
Backend DevelopmentJiraCustomer SupportCiscoVoIPCommunicationCollaborationProblem SolvingMicrosoft Office
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odds of building a lasting career here
35Risky
Cap-exempt (no lottery)0
Sponsors this role72
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 3 green-card filings in this occupation, 67% were for a worker who already held the job.
Files H-1B transfers
3 transfer filings in the last year, covering 3 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- The position is a regular, full-time hourly role classified as Level 3 management level, with 40 scheduled weekly hours and a 100% full-time equivalent (FTE) workload.
- The role is non-exempt and located in Moreno Valley, US.
Responsibilities
- The IT Support Analyst acts as a communication bridge between end-user support and backend services, coordinating endpoint service alignment.
- The role requires daily interaction with distribution center leaders, end users, and management to identify and resolve support requests, emphasizing strong communication, interpersonal skills, ownership, and accountability.
- Responding to and prioritizing incoming support requests via telephone, voicemail, email, and in-person, addressing issues with hardware, software, networking, and related technologies.
- Imaging computers to company standard builds and contributing to image updates.
- Providing status updates to management and building relationships with warehouse operations by understanding workflows.
- In summary, this role requires a motivated IT professional capable of providing high-quality technical support in a dynamic distribution center environment, with strong problem-solving skills, communication abilities, and relevant technical expertise to support both end-users and backend IT services effectively.
- Where a culture driven by excellence helps you not only meet your goals, but also create new ones.
- The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.
- The primary function of the IT Support role is to provide technical assistance to employees encountering issues with hardware, software, networking, and other computer-related technologies.
Nice to have
- A minimum of five years of experience supporting client desktop environments, especially Microsoft desktop operating systems and application suites, is required.
- Experience with Windows 10, 11 and MAC environments, installation and maintenance of LAN/Desktop hardware and software including Microsoft Office 2013/2016 and M365 suite, and multiple hardware platforms are essential.
- Skills in configuring desktop and laptop computers to company standards and performing hardware repairs are necessary.
Skills
- in configuring desktop and laptop computers to company standards and performing hardware repairs are necessary.
- Knowledge of imaging system software fundamentals and certifications or experience with Microsoft MCSE/ITIL and Cisco VoIP are desirable.
- Previous experience in a warehouse environment is also preferred.
- Employees scheduled to work 30 or more hours per week are eligible for benefits.
Compensation
- At Resmed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
Benefits
- This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.
Company info
- We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent.
This listing is sourced directly from ResMed's careers page and normalized into a canonical job model.