kiln
Member Success Lead
Dallas, Texas
Sponsorship not specifiedDetected 11 hours ago
HubSpotCRMSalesAccount ManagementBusiness DevelopmentPipeline ManagementOnboardingCommunication
About the role
- As the primary point of contact for all sales opportunities and membership-related needs, this person plays a critical role in retention, sales, and revenue goals.
- You are the "face" of Kiln throughout the onboarding process and the entire life of a membership.
- Personify Kiln's Core Values: Strive daily to achieve our mission through every interaction.
Responsibilities
- We deliver an exceptional experience that elevates the performance and lifestyle of our members through an ecosystem of people, products, places and spaces.
- You don't just sign contracts; you build partnerships.
- From the first inquiry to the final move-in, you manage the details of onboarding and site induction to ensure a friction-free transition into the community.
- Support the Community Team in achieving high occupancy and promoting Kiln-provided service offerings.
- Execute tours, communicate the Kiln value proposition, and manage the full sales cycle-from initial inquiry to signed membership agreements and billing.
- Cultivate Community "Collisions": Develop initiatives designed to foster connections, including member introductions, social media content, and active engagement on the Kiln member network.
- Manage the entire new member experience, including welcome packets, site inductions, and ensuring a "friction-free" member experience.
Requirements
- You have your finger on the pulse of the local tech and business ecosystem.
- You are the "face" of the Kiln journey.
Nice to have
- 1-3 years of experience in sales, partnerships, business development, hospitality, or community management.
- A strong local network within the business and tech community.
- Proven track record in account management, pricing decisions, and growth initiatives.
- Exceptional organizational and multitasking skills with the ability to self-start and think creatively.
- Experience in modern SaaS platforms, including Google Suite, Hubspot, and other CRM management.
- A College degree (four-year) is preferred, but not required.
- Passion and understanding for Kiln's mission, values, and entrepreneurial communities.
- Personal Qualities
Skills
- Strong verbal and written communication skills for professional proposals and member relations.
Company info
- Our mission is to change the world within the workplace, elevating the quality of life for our members and enabling teams to build in new and creative ways.
- Our community lifts individuals, facilitates learning, and is creating a collective that is capable of things we cannot imagine.
- A Creative Connector: You are the primary point of contact for the community, gifted at fostering "collisions" between members.
- You think creatively to bring entrepreneurs to Kiln and ensure they feel at home from their very first tour.
- A Growth Catalyst: You thrive on the hunt.
- With a reliable sales pipeline and a strategic mind for pricing and negotiations, you are the engine that drives occupancy and maintains site profitability.
- A Relationship Architect: You don't just sign contracts; you build partnerships.
- Through quarterly 1:1s and consistent follow-ups, you ensure high retention by deeply understanding and advocating for your members' needs.
- A Seamless Onboarder: You are the "face" of the Kiln journey.
- A Local Networking Expert: You have your finger on the pulse of the local tech and business ecosystem.
- Your strong professional network allows you to identify inbound leads and capitalize on new sales opportunities effortlessly.
- A Multi-Faceted Professional: Whether you're preparing a monthly newsletter, troubleshooting a member issue, or helping set up a high-energy event, you handle the spectrum of community management with poise and organization.
- Strive daily to achieve our mission through every interaction.
This listing is sourced directly from kiln's careers page and normalized into a canonical job model.