Illinois Tool Works
Customer Service Specialist
Troy, Ohio, United States of America
Sponsorship not specified$60k-$80kDetected 69 days ago
Customer SupportOrganizational Skills
About the role
- This role oversees the end-to-end management of customer orders and inquiries across multiple channels, ensuring accuracy, compliance, and timely resolution.
- This role requires frequent interaction with internal departments and external stakeholders, including business owners and executives.
- The ideal candidate is highly organized, detail-oriented professional who thrives in fast-paced environment and exercises independent judgment, sound decision making, and accountability across a broad range of business scenarios.
Responsibilities
- We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
- We embrace autonomy, make decisions and take ownership to create innovative solutions for our customers all over the world.
- We aspire for everyone to perform to their full potential and value the unique and diverse perspectives, experiences and ideas that make us better together.
Compensation
- ESSENTIAL DUTIES AND RESPONSIBILITIES Respond to a wide range of customer inquiries via phone and email in a timely and professional manner Accurately enter, process, and monitor customer orders from multiple sales channels Investigate and
Benefits
- Our seven industry-leading business segments offer career development and learning opportunities in more than 50 countries across the globe.
Equal opportunity
- Range $60 - $80k Starting rate will depend on the successful candidates qualification and prior experience ITW is an equal opportunity employer.
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