Illinois Tool Works
Customer Service Specialist
Troy, Ohio, United States of America · Mid
Stay score
odds of building a lasting career here
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- This role oversees the end-to-end management of customer orders and inquiries across multiple channels, ensuring accuracy, compliance, and timely resolution.
- This role requires frequent interaction with internal departments and external stakeholders, including business owners and executives.
- The ideal candidate is highly organized, detail-oriented professional who thrives in fast-paced environment and exercises independent judgment, sound decision making, and accountability across a broad range of business scenarios.
Responsibilities
- This position reports to the Customer Service Manager and is responsible for providing high-level customer service and operational support to national account sales managers end users for large, complex National Accounts.
- We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
- We embrace autonomy, make decisions and take ownership to create innovative solutions for our customers all over the world.
- We aspire for everyone to perform to their full potential and value the unique and diverse perspectives, experiences and ideas that make us better together.
Compensation
- ESSENTIAL DUTIES AND RESPONSIBILITIES Respond to a wide range of customer inquiries via phone and email in a timely and professional manner Accurately enter, process, and monitor customer orders from multiple sales channels Investigate and
Benefits
- Our seven industry-leading business segments offer career development and learning opportunities in more than 50 countries across the globe.
Company info
- At ITW, we think and act like entrepreneurs.
- The ITW Business Model gives us the tools to focus on what's most important, and we're grounded in our values of Integrity, Simplicity, Trust, Respect and Shared Risk.
Equal opportunity
- Range $60 - $80k Starting rate will depend on the successful candidates qualification and prior experience ITW is an equal opportunity employer.
This listing is sourced directly from Illinois Tool Works's careers page and normalized into a canonical job model.