College Board

College Board

Director, Operations Learning Enablement

Remote - USA · Director · Full-time

Sponsorship not specified$80k-$130kDetected 79 days ago
AccessibilityProject ManagementJiraConfluenceLeadershipCommunication

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Cap-exempt (no lottery)100
Sponsors year-round90
Entry-level history60
PERM / green-card track50
Fits your clock70

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About the role

  • Learning Process Enablement & Optimization (40%)
  • Analyze end-to-end learning delivery processes and identify opportunities to standardize workflows, prioritize processes, and increase efficiency.
  • Governance and Standards Stewardship (30%)

Responsibilities

  • Develop process documentation, SOPs, and enablement toolkits that standardize how content is developed, approved, and deployed across teams.
  • Collaborate with Operations, Product and Program partners to convert complex processes into learner-ready assets and workflows aligned to organizational goals.
  • Develop and maintain project plans, timelines, and risk mitigation strategies for enablement initiatives and process enhancements.
  • Lead stakeholder forums and working groups to ensure transparency, accountability, and shared ownership in enablement projects.
  • College Board Operations Division is a best-in-class digital assessment delivery and customer engagement function that supports millions of students and thousands of test centers, annually.
  • At College Board, we offer more than a paycheck - we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive.

Requirements

  • All CB employees are required to occasionally travel to meet in person for business purposes.
  • Proficiency in tools such as Confluence, JIRA, Articulate 360, and project management systems (e.g., Asana, Smartsheet, or MS Project).
  • Strategic thinker with the ability to balance big-picture planning with tactical execution.
  • The ability to travel 4-6 times a year to College Board offices or on behalf of College Board business.

Compensation

  • College Board Operations Division is a best-in-class digital assessment delivery and customer engagement function that supports millions of students and thousands of test centers, annually.

Benefits

  • You'll have open, transparent conversations about compensation, benefits, and what it's like to work at College Board throughout your hiring process.
  • Lead initiatives to improve the usability, accessibility, and performance of learning experiences delivered via LMS and related systems.
  • Lead the design, implementation and oversight of learning content and systems governance policies including content lifecycle, training repository updates, and content revision SOPs.
  • Establish intake and prioritization processes for learning-related requests ensuring clear alignment with enterprise and learning goals.
  • Learning Lifecycle Management (30%)
  • Oversee the planning, execution, and evaluation of cross-functional learning enablement projects from intake to post-launch.

Company info

  • The Operations team is leading exciting work to advance customer experience using innovative solutions, emerging technologies, and integrated products to enhance the end-to-end delivery of digital assessments and all aspects of customer support.
  • The Knowledge, Learning & Operational Effectiveness team collaborates across all operational functions to design and deliver integrated solutions that power our core operations.
  • Our mission is to create a connected ecosystem that supports College Board digital experiences, enabling operational efficiency and exceptional customer outcomes.
  • From backend systems to educator-facing content, every solution we deliver is purposefully crafted to enhance the customer journey, ensuring seamless, intuitive, and impactful interactions at every stage.
  • About the Opportunity
  • The Operations Division is modernizing how we deliver learning solutions to enable high-impact, user-centered experiences.
  • We are seeking a Director of Learning Process Enablement to serve as a collaborative translator and facilitator, bridging the gap between product design, systems implementation, and operational process delivery.
  • This role will lead the enablement strategy for our Operations Division, ensuring learning initiatives are aligned with business goals, scalable across functions, and foster engagement through learning-centered design.
  • The Director of Learning Enablement will work closely with Operations and instructional design teams, platform/product owners, process owners, technology, and subject matter experts to develop training experiences and support adoption of products and tools.
  • This role requires a strong strategic process facilitator who is capable of building efficient workflows, collaborating broadly within a busy environment, and build stakeholder buy-in.
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This listing is sourced directly from College Board's careers page and normalized into a canonical job model.