Kustomer

Kustomer

Professional Services Consultant (Senior Level)

US - New York, NY · Senior

Sponsorship not specifiedDetected 9 days ago
JavaScriptReactNode.jsOAuthAgentic AIComplianceSalesforceCRMOnboardingCustomer SuccessCustomer SupportZendeskHIPAACommunicationCollaborationWriting

About the role

  • As a Professional Services Consultant at Kustomer, you will play a critical role in onboarding and supporting new customers, guiding them through the setup, configuration, and optimization of the Kustomer platform.
  • You will work closely with customer teams to ensure seamless implementations, high user adoption, and long-term customer success.
  • Leading customer onboarding and configuration sessions to maximize the value customers gain from the Kustomer platform

Responsibilities

  • Collaborating closely with customer technical and support teams to integrate the Kustomer platform with internal systems and external applications
  • Developing and documenting best practices, implementation guides, and customer success stories to enhance future onboarding processes
  • In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M.
  • In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart.

Requirements

  • 5+ years of professional consulting experience, preferably in a customer-facing role within the SaaS or CX technology space
  • Experience with CRM or Customer Support platforms, ideally Kustomer, Salesforce, Zendesk or similar customer support systems
  • Familiarity with API-based integrations and workflow tools (e.g., event-driven processes, webhooks, API calls)
  • Familiarity with agentic AI concepts (e.g., autonomous workflows, AI-driven resolution/routing) and comfort configuring and optimizing AI-powered features within a SaaS platform
  • Understanding of data migration concepts, including working knowledge of querying, reconciliation, and basic scripting logic
  • Exposure to authentication and authorization standards such as SSO and OAuth, with the ability to guide clients on implementation best practices
  • Ability to work independently and prioritize multiple projects simultaneously
  • Bachelor's Degree or equivalent work experience in a related field
  • As a job applicant, you have the right to know and understand the categories of personal information we collect about you, and the purposes for which we use such personal information.
  • Technical aptitude with experience in customer support automation, chatbots, and workflow optimization
  • General awareness of web technologies and frameworks (e.g., JavaScript, Node, React) for solution validation and troubleshooting
  • Excellent communication, interpersonal, and writing skills
  • Proven ability to manage complex projects and customer relationships
  • Willingness to travel for customer engagements as needed

Benefits

  • Kustomer offers an array of benefits including competitive salaries and stock options.
  • In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy
  • in the UK we also offer pension, supplemental health insurance and other perks.
  • This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.

Company info

  • Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.
  • Building strong customer relationships, acting as a trusted advisor to help customers leverage Kustomer's full suite of capabilities
  • Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs.

Visa & Work Authorization

  • all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other
Apply directly at Kustomer →Create a free account for alerts like thisView Kustomer immigration profile

This listing is sourced directly from Kustomer's careers page and normalized into a canonical job model.