LG Electronics
Area Service Manager (Field Service) - Northeast
New Jersey ; New York ; Pennsylvania ; USA · Contract
Sponsorship not specified$100k-$107kDetected 11 hours ago
Account ManagementExcelPerformance ManagementCustomer SupportLeadershipMicrosoft Office
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odds of building a lasting career here
47Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- We are currently seeking the newest innovator to join our dynamic Customer Service team as Area Service Manager (ASM) overseeing a part of the Northeast region (New York, New Jersey, Pennsylvania).
- In this role you will be responsible for managing and supervising the day to day service activities of the LG Factory Service Technicians (DMST) and all Authorized Service Centers (ASC) within the geographic district of your assigned region.
- You will be reporting to the Regional Service Manager (RSM).
Responsibilities
- Reading, developing, and managing the performance of LG Factory Service Technicians in the areas of pending case management, behaviors that drive customer satisfaction, best practices for safety and quality repairs, etc.
- Review pending Service Power labor/mileage requests - Maintain 24-hour average response rate.
- Analysis of qualitative and quantitative performance data - Set account goals - Communicate routinely with account leadership/Drive for Continuous Improvement, provide performance management when needed.
- Partner with warranty claims team (ASC & LG) - Provide approvals as needed.
Requirements
- Bachelor's degree in a business-related field or equivalent work experience
- Minimum 5 years supervisory experience with progressively increased responsibilities in a customer or field service organization
- Minimum 5 years account management experience - Preferably in a field service organization
- Enhanced knowledge of MS Office including Excel, Word, and PowerPoint
- Ability to work independently and to travel up to 40%
Compensation
- $100,000 - $107,000 USD
Benefits
- No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
- Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
- Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
- Access to confidential mental health resources to help you and your loved ones improve your quality of life.
- Personal fitness goal incentives.
- Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
- Group Rate Life and Disability Insurance.
- Eligible for the relevant benefit programs offered through our partner agencies.
- A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.
Company info
- At LG, we believe in the power of collective wisdom through an inclusive work environment.
- Join us and become a part of a company that is shaping the future of technology.
- At LG, we strive to make Life Good for Everyone.
- Managing the technician's pending repair case load, scheduling activities, and compliance to repair appointment times provided to customers.
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This listing is sourced directly from LG Electronics's careers page and normalized into a canonical job model.