City of New York

Help Desk Associate, Bureau of Early Intervention

Long Island City, NY, United States

Sponsorship not specifiedDetected 18 hours ago

ExcelPublic HealthResearchCommunicationOrganizational SkillsMicrosoft Office

About the role

Respond to requests for technical assistance "live", via phone, electronically related to the program database.
Advise users of the appropriate action/s to follow.

Liaise and collaborate with state entities, as well as interdepartmental units to resolve billing and systemic issues in the program database
The Early Intervention Program (EIP) is a comprehensive interagency program that supports infants and children with developmental delays in their efforts to realize their full potential.
It reduces the likelihood of delays among at-risk children, assists and empowers families to meet their child's and their own needs, and entitles children, regardless of race, ethnicity or income to services through the program.

Provide community outreach to obtain information pertinent to service authorizations to complete required data entry activities.
the ability to work under

Excellent telephone, computer and writing skills. Additionally, possess good communication, organizational skills; the ability to work under
pressure and meet deadlines is a plus.
Accurately type 45 wpm.
Proficient in Microsoft Office: Excel, Word, Outlook.
Why you should work for us:
Complete data entry activities for the timely submission of case information into appropriate program databases.
Research and resolve billing issues using the program database and other available resources.
Analyze the program database using standard resolution procedures (includes tracking calls and monitoring cases) to determine outcomes.

City employees are entitled to unmatched benefits such as:
o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
o additional health, fitness, and financial benefits may be available based on the position's associated union/benefit fund.
o a public sector defined benefit pension plan with steady monthly payments in retirement.
o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC.
Commitment to Equity:

Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health.

This listing is sourced directly from City of New York's careers page and normalized into a canonical job model.