ABA

Program Manager, Member Sales

US DC Main Office

Sponsorship not specified$80k-$85kDetected 34 days ago

SalesforceSalesAccount ManagementCold OutreachExcelCustomer SupportResearchCommunicationCritical ThinkingOrganizational SkillsMicrosoft Office

About the role

Employer of Choice: ABA is recognized with a 2025 Great Company Culture Award and 2025 Great Place to Work designation!
Through research, outreach campaigns, and targeted calling and email efforts, the program manager will identify and qualify prospective member banks for recruitment and retention opportunities.
Through these efforts, the role will contribute to the Membership Department's goals of increasing engagement and retention among banks.

The Program Manager will take responsibility for the retention opportunity, identify the bank's needs, in coordination with the RD, develop and execute a plan to connect the bank to ABA products and services that will provide a value proposition for the member.
In coordination with the RD, develop and execute onboarding programs for new members.
As needed, provide concierge-level support to banks with assets upwards of $100 million+, responding to banker inquiries and connecting members with the appropriate ABA experts, resources, or solutions based on their needs.
Develop and maintain strong relationships with member banks, serving as a trusted, go-to resource within ABA.
The program manager is designed to serve as a force multiplier for Regional Directors (RDs).
This role supports the Regional Directors throughout the membership sales cycle by conducting in-depth research and analysis on prospective and current members, coordinating follow-up activities, and assisting with recruitment efforts.
In partnership with the RD, the program manager will develop and execute individualized engagement plans designed to strengthen each bank's connection to the American Bankers Association (ABA) and maximize member value.

Minimum of 2+ years of experience in sales, customer support, relationship/account management, or in a customer-facing support role.
Experience with Microsoft suite products with a heavy PowerPoint and Excel focus.
Ability to work independently.
Ability to interact and communicate with C-levels.
Ability to work well under pressure.
Ability to meet multiple needs and anticipate change.
Ability to travel (less than 20%) required.
Comfortable in a sales role that includes cold calling, conducting discovery conversations to uncover prospect needs and viability.
Proven ability to establish rapport upon meeting new people and build long-term relationships with customers.
Excellent organizational skills and strong attention to detail.
Strong verbal and written communication skills, including active listening skills.
Strong critical thinking skills and deductive reasoning.
Ability to be resourceful and actively seek ways to assist customers to exceed their expectations.

has Extraordinary People
ABA experts are the "go to" sources for bankers, policy makers and the media for credible information and insights for the banking industry.
has Unmatched Scope and Scale
ABA's unparalleled information and services keep members current, knowledgeable and prepared.
is Impact-Driven
ABA has a proven record of bringing about positive change for our members and the industry.
We take action and achieve results.
Bachelor's degree in business administration, communications, marketing, or related field preferred or commensurate experience.

ABA is recognized with a 2025 Great Company Culture Award and 2025 Great Place to Work designation!
Coordinate and schedule bank visits for Regional Directors (RDs) and support the delivery of webinars to member banks as part of territory-specific engagement campaigns.

This listing is sourced directly from ABA's careers page and normalized into a canonical job model.