Marmon Holdings
Customer Service Representative
Harrison, OH
Sponsorship not specifiedDetected 21 days ago
CRMSalesOutbound SalesExcelERPCustomer SupportCommunicationProblem SolvingMicrosoft Office
About the role
- Advocate for excellent internal and external customer service.
- Uphold our company's mission, vision, and values.
- Demonstrate empathy, ask fact-finding questions, and navigate challenging situations to provide timely resolutions to customers.
Responsibilities
- Maintain detailed notes and documentation to support order accuracy and efficient order processing.
- Contribute to departmental sales goals through relationship‑building and solution-based selling.
- Support core Customer Service functions.
- Develop strong product knowledge and share new ideas or opportunities with the Halex team.
Requirements
- Knowledge of ERP systems and CRM platforms.
- Proficiency with Microsoft Outlook, Excel, and Word.
- Ability to work effectively in a team environment.
- Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
Company info
- Halex/Scott Fetzer Company
- As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway- you'll be doing things that matter, leading at every level, and winning a better way.
- We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.
- Collaborate cross-functionally with the sales team, sales representative groups, and customers to support quoting, contract pricing, and bid activity.
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This listing is sourced directly from Marmon Holdings's careers page and normalized into a canonical job model.