Nextern

Customer Success-Strategic Account Director

Maple Grove, Minnesota, United States · Director

Sponsorship not specified$170k-$195kDetected 12 days ago

Project ManagementAccount ManagementCustomer SuccessCustomer SupportMedical DevicesLeadershipCommunicationProblem SolvingMentoringPublic Speaking

About the role

Director, VP, and C-Suite level customer stakeholders; aligns Operations, Quality, and R&D around account priorities; and proactively identifies risk before it reaches the customer.
SUPERVISORY RESPONSIBILITIES: • This position does not directly supervise staff but may provide mentorship and guidance to Account Managers and other Customer Success team members.
This may include, but is not limited to, organization structure, finances, goals, personnel, work processes, technology, and customer demands.

Develop and advance multi-level relationships with key decision-makers and influencers.
Build and maintain comprehensive multi-year account strategies, including growth, margin improvement, risk mitigation, and innovation opportunities.
Own and manage all contracts, including terms, milestones, and renewal timelines.
Maintain active ownership of the forecast relationship and hold the customer accountable to it.
Identify opportunities and build a strategic case for vertical integration and product expansion Executive Communication & Reporting
Develop and present business reviews and strategic proposals to senior leadership.
Prepare and deliver executive-level presentations to both internal and customer leadership.
Act as the voice of the customer in strategic planning, resource allocation, and operational prioritization discussions. Project & Development Support
Perform additional duties as assigned by management.
Proven ability to build and sustain relationships with Sr. Director, VP and C-Suite level customer stakeholders.

Accordingly, the employee must be capable of adapting, with minimal or no advanced notice, to changes in how business is conducted, and work is accomplished, with no diminishment in work performance.
Frequently required to stand, sit and walk.
Continually required to utilize hand and finger dexterity
Occasionally required to climb, balance, bend, stoop, kneel or crawl
Continually required to talk or hear

Own the account strategy and annual plan for revenue expansion
Lead and facilitate quarterly and annual strategic business reviews, KPI reporting, and performance alignment sessions.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
10+ years of customer-facing account management experience preferably working with large OEM customers in a CDMO/CMO or Medical Device contract manufacturing environment.

SUMMARY: The Strategic Account Director (SAM) serves as the primary relationship owner and business steward for Nextern's high profile strategic customers.
This roll owns strategic direction, financial performance, and long-term growth of large, complex accounts carrying multi-million dollar revenue responsibility, spanning both new product development (NPD) programs and sustaining/production operations.
The Strategic Account Director builds and sustains relationships with Sr.
This role owns all customer contracts and forecasts accountability and represents the customer's perspective internally without losing sight of Company's interests.
We encourage applications from candidates of all backgrounds and experiences, and we are committed to fostering an inclusive and diverse workplace.
Identify program risks early, drive resolution plans, and present mitigation strategies to both internal leadership and customers. Other Duties

This listing is sourced directly from Nextern's careers page and normalized into a canonical job model.