Omnea
Senior Client Success Engineer
New York · Senior · Full-time
No sponsorshipDetected 63 days ago
MongoDBProduct ManagementProduct StrategyProcurementCustomer SupportLeadershipCommunicationMentoring
About the role
- We're looking for a Senior Customer Engineer to be the first senior technical customer hire in our New York office.
- You'll operate at the intersection of Customers, Product, and Engineering - remaining deeply hands-on while also shaping standards, processes, and expectations for customer engineering as we grow our US presence.
- You'll be joining us at a pivotal moment.
Responsibilities
- You'll work directly with some of the world's leading tech companies (Spotify, TeamViewer, McAfee, Pleo, and more), partnering with senior stakeholders to solve complex problems and deliver exceptional outcomes.
- You'll own and lead the resolution of Omnea's most complex and high-impact customer challenges - from intricate configurations and integrations to cross-system issues that require deep technical investigation.
- You'll maintain a deep, end-to-end understanding of Omnea's architecture, configuration patterns, and integrations.
Requirements
- You'll also support the Customer and Commercial teams on the most sophisticated US enterprise use cases, helping design technically robust solutions when required.
- You have 6-10+ years of experience in a high-performance environment, with a strong track record in customer-facing engineering, technical support engineering, or similar roles working with complex SaaS products.
- You have strong systems intuition and experience working with complex software platforms, integrations, workflows, or APIs.
Company info
- At Omnea, we're reinventing how enterprise businesses operate, starting with the most painful parts: procurement - where a single purchase can drag on for months, trigger 50+ emails, and pull in Finance, Legal, Security, and IT just to get something approved.
- We've raised $75M from Khosla Ventures, Insight Partners, and Accel to change that.
- Our AI-native platform connects every person, step, and system so buying is fast, safe, and efficient - one place to request, automated approvals and renewals, real-time supplier risk, and complete spend visibility.
- The opportunity is massive.
- Every enterprise on the planet has this problem and nobody has solved it.
- We've 10x'd ARR to double-digit millions in 18 months and are trusted by global enterprises like Spotify, MongoDB, Monzo, and Albertsons.
- We're now the 4th fastest growing startup https://sifted.eu/leaderboards/sifted-future-50-2025 in Europe & the Sunday Times' #1 Best Medium Sized Tech Company To Work for.
- Our team previously scaled Tessian (cybersecurity tech, backed by Sequoia, Balderton, Accel, acquired post-Series C), and our team includes ex-founders operators who've grown unicorns, shipped world-class products, and executed at the highest levels.
- You'll work alongside leaders like Ben https://www.linkedin.com/in/ben-freeman-a8542166/, Abs https://www.linkedin.com/in/abhirukt/, Sabrina https://www.linkedin.com/in/scastiglione/, and Rebe https://www.linkedin.com/in/rebecatristan/.
- FIND OUT MORE ABOUT THE TEAM AND LIFE AT OMNEA HERE https://www.youtube.com/playlist?list=PLpjeHyocsu3ZoDn3sfODjqIR2L_DW3dgb.
- You'll work closely with Product Managers and Engineering Leads to prioritise and scope work that reduces friction, improves reliability, and accelerates adoption for enterprise customers.
- You'll be the first point of reference in the US for complex technical questions, helping customers and teammates alike understand how to get the most out of the platform.
- You'll contribute to building Omnea's Knowledge Repository, Product Accreditation, and Customer Training materials, ensuring they meet the needs of US enterprise customers and scale as the team grows.
Visa & Work Authorization
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This listing is sourced directly from Omnea's careers page and normalized into a canonical job model.