Ingenio

Advisor Success Manager

Ingenio | U.S.A (Remote)

Sponsorship not specifiedDetected 5 days ago

CRMAccount ManagementZendeskCommunication

About the role

If you believe you'd be a great fit for this role, we invite you to apply even if you do not meet all points on the job description.
Our global portfolio spans over 20 marketplace and media brands in the spiritual and emotional wellness space.
Our flagship brands include Keen, Horoscope.com, Astrology.com, Purple Garden, Kasamba, and Kang.

Responsibilities

Support any of the stages of the full advisor lifecycle - from onboarding and early activation through to ongoing engagement, retention, and offboarding
Develop and maintain strong advisor relationships by acting as a trusted, responsive partner for day-to-day support as well as strategic guidance. Communicate with advisors through emails, messaging, phone, Zoom, and webinars.
Manage support tickets with efficiency and a consistently high standard of resolution quality
Support advisors through platform changes, new feature rollouts, and operational transitions while maintaining exceptional service quality, clear communication, and a positive advisor experience.
Explore and test new engagement formats such as influencer-style advisor partnerships and community-building initiatives that drive advisor loyalty and advocacy
2+ years in account management, client success, or a partner/advisor-facing role
Proven ability to manage a large, diverse portfolio of external partners or clients
Data fluency - able to interpret performance data, identify patterns, and use insights to prioritize and drive change
Comfortable leveraging tools to provide multi language support

Requirements

Experience with support tools such as Zendesk or similar CRM/ticketing platforms
Spanish proficiency is an advantage
Beyond day-to-day responsibilities, you are expected to operate with a "Play to Win" mindset

Nice to have

B2C or marketplace experience is a strong plus

Company info

Ingenio is on a mission to make spiritual wellness a core part of modern self-care. We are a global media and technology company developing products that provide guidance on love, relationships, careers, and all aspects of life. We are passionate about connecting people with the world's best advisors and content to restore spiritual wellness to its rightful place, easing the stress of modern life with trusted ancient practices.
Our global portfolio spans over 20 marketplace and media brands in the spiritual and emotional wellness space. Our flagship brands include Keen, Horoscope.com, Astrology.com, Purple Garden, Kasamba, and Kang.
How you'll be impactful:
The Advisor Success team operates from a clear, data-driven strategy that spans the full advisor lifecycle - from onboarding through active talent management to off-boarding.
Ingenio is on a mission to make spiritual wellness a core part of modern self-care.
We are a global media and technology company developing products that provide guidance on love, relationships, careers, and all aspects of life.
We are passionate about connecting people with the world's best advisors and content to restore spiritual wellness to its rightful place, easing the stress of modern life with trusted ancient practices.
As an Advisor Success Manager, your core mission is to grow advisors' businesses on our platform.
When advisors win, the marketplace wins.
You are part relationship builder, part growth consultant - helping a diverse, multilingual community of independent professionals across multiple brands understand the marketplace, optimize their service, and build sustainable revenue.
You bring deep ecosystem understanding, knowing how the client-advisor relationship works, what drives marketplace dynamics, and where the competitive landscape is heading.
You build genuine, lasting relationships remotely and turn advisor success into measurable business growth.
What you'll be doing:
Identify trends and improvement opportunities, and execute targeted initiatives to move the needle on engagement and quality
Proactively identify inefficiencies in advisor management processes and propose scalable solutions, including AI-powered tools and automation where relevant
Serve as the Voice of the Advisor, channeling feedback and competitive insights into product and operational improvements
What you'll need to be successful:
Strong communicator across written and verbal formats, able to engage effectively with a diverse advisor audience at any scale

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This listing is sourced directly from Ingenio's careers page and normalized into a canonical job model.