axiscare
Customer Success Manager
Waco, Texas, United States · Full-time
Sponsorship not specifiedDetected 8 days ago
Project ManagementCRMSalesBusiness DevelopmentOnboardingContract ManagementCustomer SuccessResearchCommunicationOrganizational Skills
About the role
- As a Customer Success Manager, you will be responsible for nurturing and growing our relationships with high-value clients.
- Your primary objective will be to ensure the long-term success and satisfaction of our customers, driving adoption, retention, and expansion within their organizations.
- By leveraging your exceptional interpersonal skills and deep understanding of our SAAS products, you will act as a strategic advisor, fostering strong partnerships and maximizing the value our clients receive from our solutions.
Responsibilities
- Build and Maintain Relationships: Develop and maintain strong relationships with high-value clients, serving as their primary point of contact.
- Understand their business objectives, challenges, and requirements, and collaborate with internal teams to deliver tailored solutions.
- Customer Success Strategy: Create and implement a comprehensive customer success strategy for high-value accounts, aligned with their goals and our company's objectives.
- Guide clients through the implementation process alongside our Customer Onboarding team, provide training and support, and proactively address any concerns or obstacles.
- Collaborate with inside sales and business development teams to develop account plans, present upsell/cross-sell opportunities, and drive customer adoption of additional product features.
- Customer Advocacy: Be the voice of the customer within the organization, providing feedback, insights, and recommendations to drive product enhancements and improvements.
- Collaborate with product management and development teams to ensure customer requirements and feedback are incorporated into future product roadmaps.
- Contract Management: Collaborate with internal teams to mitigate churn risks for high-value clients.
- Excellent relationship-building and interpersonal skills, with the ability to engage and influence at all levels of an organization.
- Strong project management and organizational skills, with the ability to prioritize and manage multiple tasks simultaneously.
Requirements
- Manual dexterity required to use desktop computer and peripherals.
- What We're Looking For (Minimum Qualifications)
Nice to have
- Experience with CRM software and customer success platforms preferred.
Compensation
- Compensation and Benefits
Benefits
- Monitor customer health and proactively address any potential risks or issues that may impact customer satisfaction or retention.
Company info
- 401K. with competitive company matching.
- Company will provide laptop and other needed computer equipment.
- We are a fast-growing company seeking high-performing individuals looking for a fast-paced, autonomous working environment.
- Define and track key metrics, ensuring that customers achieve their desired outcomes and derive maximum value from AxisCare.
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This listing is sourced directly from axiscare's careers page and normalized into a canonical job model.